Job Description and Essential Functions

Job Title/Position: Patient Account Representative

Job Classification: Administrative/Professional Support

Date of Analysis: Date of Revision/Review: 5/3/2018, 08/2018

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Brief Description of Job Responsibilities:

To work directly with patients who have outstanding balances with the Clinic and are unable to make payment in full on services not covered by their insurance company. To make arrangements with patients on payment schedules within the guidelines of the Clinic`s credit policy. Counsel patients on financial arrangements to the best of the abilities of the Clinic, as well as maintain satisfying personal relations with our patients.

Specialized Responsibilities:

(This list may not include all of the duties assigned)

• Counsel patients on financial arrangements according to clinic collection policy.
• Set up payment arrangement plans by making patient phone calls.
• Work with patients with outstanding self-pay balances.
• Communicate with other departments of the Business Office regarding patient accounts.
• Able to work flexible working schedule.
• Other miscellaneous dutiesPerformance Requirements:

• The ability to work with patients in a courteous and professional manner and always upholding our professional image in very difficult situations
• Positive attitude in dealing with people in adverse situations
• Ability to work in a fast paced environment
• Ability to work tactfully with patients, physicians, insurance companies, and co-workers.
• Excellent communication skills with the patients and fellow employees to maintain the quality of work needed for the department.Education/Experience/Certifications:

• Collection experience preferred.
• Knowledge of credit policy and billing procedures.
• Computer knowledge preferred.
• Ability to communicate in Spanish preferred
• Prior medical experience helpful.Non-Essential Duties: Work is performed in an office environment. Involves frequent contact with staff and the public. Work may be stressful at times.Typical Physical Demands:
• Typical Working Conditions:
• Other duties as assigned.

Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard. Vision must be correctable to 20/30 and hearing must be in normal range

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Essential Functions/Physical Demands

Job Title/Position: Patient Account Representative

Job Classification: Administrative/Professional Support

How to Apply:
We have over 1200 reasons for you to consider a career with Prevea Health--they're our employees. We're an organization that values teamwork and provides continuous education, training and support so every member of the team contributes to our success. We offer a competitive salary and benefits package in an environment geared to professional and personal growth. No matter what your background or professional interests are, we think you'll like what we have to offer. Together we are the best place to get care and the best place to give care.

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Prevea Health

Prevea Health is an Equal Employment Opportunity/Affirmative Action employer.