Position Overview
The role of Call Center Pre-registration is responsible for scheduling clinic appointments, calculating estimates and collecting payments.

Essential Duties & Responsibilities

• Works as a team player to provide quality patient care, whether direct or indirect
• Each employee will assist other team members in accomplishing their job duties as assigned
• Must possess excellent communication skills and provide high quality customer service to the patient or family.
• Greets all persons via telephone in a friendly, welcoming manner and performs duties in a HIPAA-Compliant manner.
• Processes scheduled patients by contacting persons who are scheduled for clinic services in the next 30 days.
• Obtains or verifies demographic, emergency contact and other applicable information is entered or updated in the computer system in the prescribed manner.
• Obtains insurance information, verifies eligibility and benefits. Asks MSP questions and other regulatory screening that may be required.
• Reviews outstanding balances and advises patient of payment policies. Ensures all edits are cleared and visit is ready for check in upon arrival to the clinic.
• Advises patient to bring insurance cards to be scanned upon arrival and provides information relevant to the type of appointment scheduled.
• Must be able to give directions to place of service.
• Must have excellent computer skills with ability to work within multiple system simultaneously.
• Ability to identify and report duplicate medical records and follow processes to prevent and eliminate the creation of duplicates.
• The individual must be adaptable and flexible with ability and willingness to assist in other areas as requested.
• Completes other duties as assigned.

Credentials & Education Required
Technical Competence Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise and maintains credibility with others on technical matters

Required Education & Experience

• Equivalent of High School diploma with 0 to 2 years medical office experience desired.
• Ability to understand computerized billing systems and software utilized to manage such processes. (e.g. Excel) for reporting purposes.
• Working knowledge of medical and insurance terminology as would be acquired by working in a medical practice or hospital department