Washington Regional
Washington Regional Medical Center is our regions only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of Fayetteville supported by our clinic system - including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.
Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.
Vision: To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.
Values: To treat others patients and their families, visitors, physicians, and each other as we would want to be treated.

Position Summary
The role of the Manager Pre-Admissions and Pre-Registration reports to the Director of Patient Financial Access. This position is responsible for managing the daily operations and functions of the Pre-Admissions department.

Essential Position Responsibilities
Assist with development of the departmental budget including effectively managing funds through proper budgeting practices
Interview, hire, and evaluate staff performance on a continuous basis, and when necessary, assist in resolving complex employee relations matters
Ensure appropriate staffing levels are maintained
Ensure all regulatory requirements are met in regard to scheduling services and procedures
Develop and maintain processes to ensure accuracy in patient demographic and insurance information collected
Develop and maintain processes to ensure medical necessity and precertification requirements are met by obtaining and reviewing clinical information
Assist with creating policies and procedures to ensure goals and objectives of the department are met
Manage the scheduling system to provide efficient flow of services
Promote and facilitate continuous quality improvement activities and teams and makes recommendations to implement improved processes
Communicate effectively with staff, consultants, and outside agencies to ensure all needed information is received
Analyze issues presented and ensure proper solution is applied to remedy issue

Qualifications
Education: High school diploma or GED, required. Associates or bachelors degree in healthcare or business, preferred.
Licensure and Certifications: N/A
Experience: Minimum 2 years experience in call center operations, preferred. Previous experience of medical and insurance terminology, preferred. Minimum 1-year experience in supervisory and/or management role, required. Previous experience with clinical acute care, required.