Organization Overview, Mission, Vision, and Values
Washington Regional Medical System (the System) is our regions only locally governed, community-owned, not-for-profit healthcare system. The System includes a 425-bed acute care hospital known as Washington Regional Medical Center (the Hospital) which is located in Fayetteville, Arkansas. The Hospital is supported by the System- including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.
Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high-quality care, prevention, and wellness education.
Vision: To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.
Values: To treat others patients and their families, visitors, physicians, and each other as we would want to be treated.

Position Summary
The role of the Laboratory Client Services Coordinator reports to the Laboratory Office Manager. This position is responsible for providing administrative and clinical, within the phlebotomy scope of practice, support to the laboratory department and internal and external clients.

Essential Position Responsibilities
Maintain effective and professional working relationships with internal and external laboratory clients
Perform clerical support duties including registering patients, scheduling appointments, and performing specimen processing
Assist with billing, addressing coder referrals and charge audit processes
Maintain department inventory in partnership with laboratory leadership
Maintain compliance with regulatory requirements by overseeing process and procedure relating to courier logs, specimen transport manifests, and temperature logs
Assist with appropriate packaging of documents, patient samples and minor equipment for shipping via commercial courier services

Qualifications
Education: High School Diploma or GED, required.
Licensure and Certifications: Phlebotomy Technician Certification and/or Medical Assistant Certification, preferred.
Experience: Minimum of one year experience in medical office billing and coding, required. Minimum of one year experience in outpatient phlebotomy setting, preferred.