Job Posting: Collections/Customer Service Representative (Monday-Friday 8:00am-4:30pm)
Employment Type: Full Time
Location: Washington Regional Medical Center - Fayetteville, AR
Department: Clinic - Billing
Shift: Monday - Friday Days
Job Number: JO-2109-43730
Date Posted: 9/8/2021
Categories: General Support
POSITION SUMMARY Responsible for review and collection of past due bills owed by a patient/guarantor in multiple billing systems. Analyzes each balance due, identifies problem delinquencies and administers a solution in order to collect the balance of the debt. Contacts on a regular basis patient/guarantor via telephone or other methods to ensure their understanding of billing practice, patient responsibility and collection policies. Responsible for minimal skip tracing using multiple systems of the clinics and hospital on accounts with returned mail. Will be asked to perform reception and cashier duties on a limited basis. The majority of work time (up to 80%) is spent sitting with intermittent standing and walking of short distances. Work is performed in a standard office environment.
LICENSES/CERTIFICATIONS REQUIRED N/A
SPECIFIC EDUCATIONAL AND SKILL COMPETENCIES REQUIRED Some specific functions require some level of experience. Most Financial Account Analysts positions do not require a minimum amount of experience. Good communication and analytical skills. Basic working knowledge of the MS Office suite of software, and the ability to operate standard office equipment. Knowledge of medical remits, medical terminology, collection practices, FDCPA and HIPAA regulations is preferred. High School or GED.
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