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Access Optimization Manager- Hansen
Prevea Health
Prevea Health
To Apply, please click on the button below and put 22-588 in the "What" box then select "Search For Jobs"

Job Location: Green Bay, WI
Job Type: Full-time

Access Optimization Manager- Hansen


Job Description and Essential Functions

Job Title/Position: Access Optimization Manager

Job Classification: Administrative/Professional Support


To take care of people with passion, pride, and respect.


Providing exceptional care for our patients as well as recognizing the value of your co-workers is the expectation of all members of the Prevea Health organization. All members are expected to focus on the patient`s needs; relate to all in a friendly, accepting manner; communicate in a positive and professional way to patients and co-workers; use time effectively and efficiently; and demonstrate an overall high level of performance.

Brief Description of Job Responsibilities:

Assists the Director in the development, organization, and implementation of front-end revenue operations, reflecting a commitment to Prevea Clinic`s mission, vision, and values. Have responsibilities for patient access and scheduling strategies across the organization, training, development, quality improvement, customer service, fiscal management, and department planning. Sets the standard for exceptional customer experience and is responsible for assuring the provision of optimal patient care on an ongoing basis.

MAJOR RESPONSIBILITIES (This list may not include all duties assigned)

  1. Under the direction of the Director, reviews, designs, and implements processes to improve access, oversight of patient contact hours and availability, and scheduling functions across the organization.
  2. Analyze and utilize standardized statistical models for clinician schedules that meet access, productivity and work hour expectation needs while maintaining tracking and progress reports.
  3. Regularly meet with department leaders to determine optimal template structure to meet organizational access and productivity goals while aligning with the work hour expectation policies.
  4. Responsible for system validation and ongoing support of future integrations with online scheduling platforms.
  5. Oversees special projects contributing to the improvement or expansion of department operations, improvements to the referring provider and patient experience, and staff engagement.
  6. Solicits suggestions for problem solving and process improvement from the staff and collaborates with the Director of Front-End Revenue and Service Line Directors on scheduling and access process improvement involving providers.
  7. Acts as a role model for staff through professional conduct, adhering to dress code, appropriate communication, and excellent customer service skills and supports management decisions.
  8. Identify, discuss, and counsel staff regarding patient care, decision-making, staff related problems, personnel conflicts and facilitate resolutions.
  9. Promote and encourage personal and professional growth of staff to keep abreast of rules, regulations, and information pertinent to the front-end operations.



  1. Demonstrates a commitment to Prevea Clinic`s mission, vision, values, and goals.
  2. Promotes teamwork and provides a supportive environment for staff in the assigned departments and other departments that interact with the assigned departments.
  3. Solicits suggestions for problem solving and process improvement from the staff and collaborates with the Director on process improvement.
  4. Implements solutions to improve department functions with consideration of and sensitivity to the impact of other departments and the overall clinic functions.
  5. Analyzes and recommends changes in department processes, systems, and procedures to increase efficiency and access in the department.
  6. Assists the team in identifying barriers to implementing improvement plans and develops solutions that address both business needs and patient satisfaction.
  7. Maintain a variety of records for decision-making and/or historical purposes. Identify trends by tracking and analyzing data.
  8. Demonstrates strong organizational skills, effective priority setting, and follow through in supervising the staff of the department and managing supervisors.
  9. Encourages motivation, confidence, and self-development of personnel by demonstrating these qualities in relationships with staff, administration, and providers.
  10. Creates a climate where the staff is empowered and strives to do their best.

Human Resources:

  1. Monitors adherence to clinical policies, procedures, and standards of care.
  2. Identifies educational needs of staff and coordinates the process for staff to attend educational opportunities within budgeted parameters.


  1. Communicate latest information to staff in a time-sensitive manner while working with respective departments to coordinate changes.
  2. Respond to access inquiries from management and individual clinicians. Exercise critical thinking skills and judgment in problem-solving
  3. Holds regular meetings with supervisors and attends department staff meetings and participates in committees as appropriate.
  4. Assures confidentiality of management information, staff information, and patient information.

Customer Service:

  1. Dedicated to meeting or exceeding the expectations and requirements of internal and external customers.
  2. Supports clinic wide customer service initiatives and serves as a customer service role model.
  3. Works with the PSR Supervisors to review customer satisfaction data with staff and assists in identifying opportunities for change and improvement with a targeted focus on access opportunities.
  4. Communicates with the Director on a regular basis and submits appropriate minutes and reports as requested.

Quality Improvement:

  1. Participates in continuous quality improvement programs.
  2. Promotes a safe work environment and demonstrates knowledge of policies and procedures related to infection control, disaster plans, and safety processes.
  3. Promotes efficiency in the department while maintaining customer satisfaction.
  4. Analyzes and interprets department metrics and initiates appropriate action when necessary.

Clinical Competencies:

  1. Has a working knowledge and overall understanding of all provider templates, scheduling, and protocols and is available as a resource to the staff.
  2. Provide Epic and computer support to staff, assist on-site staff training, and assist with process development as needed.
  3. Assist in Epic schedule optimization, work queue monitoring, and reporting.

Performance Requirements:

  1. Promotes teamwork and provides a supportive environment for staff in the assigned departments and throughout the organization.
  2. Ability to adapt to frequently changing protocols and processes in a fast-paced environment.
  3. The ability to lead with a positive attitude, along with the ability to handle challenging and changing situations with maturity, confidentiality and minimum supervision is necessary.
  4. Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  5. Communicate effectively with employees throughout the organization in a proactive and positive manner, as well as possess the ability to motivate them to accomplish the goals of the department and the clinic.
  6. Demonstrates strong organizational skills, effective priority setting, and follow through.
  7. Travels to facilitate targeted discussions with key departments as needed.


  1. Associates or Bachelors` degree in health care or business-related field preferred, or equivalent experience
  2. Computer Proficiencies: Epic, Word, Excel, Power Point
  3. Ability to handle and process confidential information.

Non-Essential Duties:

Other duties as assigned.

Typical Working Conditions:

Work is performed in an office environment. Occasional evening or weekend work. Travel is required between assigned departmental sites. Involves continual contact with staff and the public. Possible exposure to communicable diseases.

  1. Long sedentary hours
  1. Computer time stressful on eyes

Typical Physical Demands:

Requires sitting for prolonged periods of time. Working in an office environment. Some bending and stretching are required. Vision must be correctable to 20/30 and hearing must be in the normal range. Working with occasional stress and the ability to adapt to continuous change is required. Use of telephone and computers are required. Manual dexterity required for use of phone, calculator, and computer keyboard.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please

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Access Optimization Manager-ACSMGR


Position Located In
Green Bay,WI

How to Apply:
We have over 1200 reasons for you to consider a career with Prevea Health--they're our employees. We're an organization that values teamwork and provides continuous education, training and support so every member of the team contributes to our success. We offer a competitive salary and benefits package in an environment geared to professional and personal growth. No matter what your background or professional interests are, we think you'll like what we have to offer. Together we are the best place to get care and the best place to give care.

To Apply, please click on the button below and put 22-588 in the "What" box then select "Search For Jobs"

Prevea Health

Prevea Health is an Equal Employment Opportunity/Affirmative Action employer.
See all jobs in Green Bay WI
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