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Behavioral Care Intake Specialist- East Depere
Prevea Health
Prevea Health
To Apply, please click on the button below and put 21-674 in the "What" box then select "Search For Jobs"

Job Location: De Pere, WI
Job Type: Full-time

Behavioral Care Intake Specialist- East Depere


Job Description and Essential Functions

Job Title/Position: Behavioral Care Intake Specialist

Job Classification: Direct Patient Care

Date of Analysis: Date of Revision/Review: 06/2018, 06/2021


Brief Description of Job Responsibilities:

Providing exceptional care for our patients as well as recognizing the value of your co-workers is the expectation of all members of the Prevea Clinic organization. All members are expected to focus on the patient`s needs; relate to all in a friendly, accepting manner; communicate in a positive and professional way to patients and co workers; use time effectively and efficiently; and demonstrate an overall high level of performance.

Greet, instruct, direct and schedule patients and visitors. Serve as a liaison between patient and medical support staff. Make a positive first impression on any person utilizing the Prevea Clinic services whether on the phone or in person.

Specialized Responsibilities:

(This list may not include all of the duties assigned)

  • Collaborate with Prevea providers to manage patients or families regarding prevention, early identification and treatment of mental or emotional problems.
  • Process referrals sent to Behavioral Care -- obtain and evaluate patient`s initial needs.
  • Triage referrals for acuity of care needs.
  • Phone contact with be initiated with all Prevea referrals to Behavioral Care to triage clinical needs.
  • Assess ability of Behavioral Care to provide services or need to refer patient out to community services.
  • Discuss and educate patients on insurance eligibility.
  • Assist Medicaid patients access mental health care and other social services thru community resources.
  • Identify needs for community resources and coordinate referrals as appropriate.
  • Follow up with referring Prevea provider on the outcome of the Behavioral Care contact.

Performance Requirements:

  • Support and demonstrate behaviors consistent with our Mission, Vision, and Values.
  • Demonstrate fiscal responsibilities.
  • Contribute to and coordinate efforts that promote continuous quality improvement.
  • Comply with organizational policies.
  • Model for confidentiality.
  • Follow the guidelines of corporate compliance.
  • Maintain regular scheduled hours.
  • Promote and provide excellence in customer service.
  • Is a contributing member of the team.


  • Required:
    • Knowledge of community and human social services.
    • Exceptional communication skills.
    • Exceptional problem solving skills.
    • Self-motivation.
    • Strong sense of accountability.
  • Preferred:
    • Experience work in medical clinic.
    • 2+ years` experience working in human service field.

Non-Essential Duties:

Typical Working Conditions:

Normal office environment. Occasional exposure to communicable diseases and other conditions in a clinic environment. Occasional exposure to aggressive patients.

Typical Physical Demands:

Requires sitting for long periods of time. Occasional bending, stretching or lifting. May require contact with individuals with communicable diseases. Requires the ability to work under high stress conditions for long periods of time. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Vision must be correctable to 20/30 and hearing must be within normal range.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit

Essential Functions/Physical Demands

Job Title/Position: Behavioral Care Intake Specialist

Job Classification: Direct Patient Care/ Hands-On Patient Care

How to Apply:
We have over 1200 reasons for you to consider a career with Prevea Health--they're our employees. We're an organization that values teamwork and provides continuous education, training and support so every member of the team contributes to our success. We offer a competitive salary and benefits package in an environment geared to professional and personal growth. No matter what your background or professional interests are, we think you'll like what we have to offer. Together we are the best place to get care and the best place to give care.

To Apply, please click on the button below and put 21-674 in the "What" box then select "Search For Jobs"

Prevea Health

Prevea Health is an Equal Employment Opportunity/Affirmative Action employer.

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