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Customer Service Center Specialist
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: El Monte, California - United States
JOB DESCRIPTION

Job #: 41227
Title: Customer Service Center Specialist
Job Location: El Monte, California - United States
Employment Type:
Salary: $35,000.00 - $40,000.00 - US Dollars - Yearly
Employer Will Recruit From: Local
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?

Top 25 ranked Global Asian Bank with 120 branches in the U.S.

JOB DESCRIPTION

The Customer Service Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers. Provide excellent customer service to resolve diverse issues within the branch. As a Customer Service Center Specialist, you will present solutions based on individual customers needs.

Responsibilities

  • Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account
  • Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on Bank
  • Complete banking transactions and offer self-service bank products and services (e.g. Online Banking and Mobile Banking)
  • Obtain a comprehensive knowledge of all Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking
  • Troubleshoot various problems and properly escalate to management as needed
  • Other duties as assigned by management
  • Other projects as assigned
QUALIFICATIONS

Qualifications Bi-Lingual Mandarin required

  • Some college preferred, high school graduate or equivalent required
  • 1-2 years experience serving in a customer service role. Call center and/or retail banking experience a plus
  • Tech savviness and/or experience troubleshooting technical issues a strong plus
  • Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills
  • Must be able to troubleshoot and resolve customer concerns using critical thinking skills
  • Must have strong PC, proficiency with Windows based applications and excellent math aptitude
  • Ability to work independently and efficiently in a fast-paced environment
  • The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days

Education:
University - Associate`s Degree/Graduate Diploma/2 Years




How to Apply:


 

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