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Branch Support Specialist I
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: El Monte, California - United States
JOB DESCRIPTION

Job #: 41226
Title: Branch Support Specialist I
Job Location: El Monte, California - United States
Employment Type:
Salary: $35,000.00 - $40,000.00 - US Dollars - Yearly
Employer Will Recruit From: Local
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?

Ranked Top 25. Large Global Asian Bank with 120 branches in the U.S

JOB DESCRIPTION

Responsibilities

  • Providing exceptional level of service to internal customers and other Department within the bank
  • Respond to branch inquiries regarding bank products and services, transaction requests and account maintenance related to an account.
  • Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner.
  • Obtain a comprehensive knowledge of all Bank systems, products and services applicable to support internal customer questions.
  • Handle internal customers inquiries clearly via phone, e-mail and other service request received.
  • Operate with little supervision and exercise independent judgment in completing assignments
QUALIFICATIONS

Qualifications Bi-Lingual Mandarin required

  • Minimum of 2 year banking Back Office Operations experience within a banking institution preferred.
  • FIS IBS Insight systems experience is a plus
  • Possess collaboration/People skills
  • Available to work overtime as needed
  • Must be detail oriented with strong organizational skills
  • Must have excellent customer service and communication skills
  • Must be able to adapt and work in a fast paced environment with sensitive deadlines and handle multiple tasks simultaneously
  • Proficiency in Microsoft Word and Excel.
  • Adhere to policy and procedures and attendance requirements

Education:
None




How to Apply:


 

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