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Client Service Product Support 2 people
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: USA-Nationwide, US
JOB DESCRIPTION

Job #: 40494
Title: Client Service Product Support 2 people
Job Location: , - United States
Employment Type:
Salary: $90,000.00 - $100,000.00 - US Dollars - Yearly
Other Compensation: bonus insurance
Employer Will Recruit From: Local
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?
  • Competitive Compensation & Stock Option Offering
  • Health, Dental, Vision & Disability Coverages
  • HSA offering
  • Unlimited PTO + flexibility to enjoy it
JOB DESCRIPTION

  • Work closely with Relationship Managers and product users to understand client requirements, and with Engineering to learn the capabilities of the Validus platform
  • Collaborate with UX designers to refine feature specifications
  • Maintain current industry knowledge of the capital markets and compliance landscape
  • Drive new feature development that improve user experience and better satisfy client needs
  • Document client needs and proposed solutions, and maintain the documentation throughout feature lifecycles
  • Oversee Validus platform release process. Groom releases by collaborating with Relationship Managers and Engineering and balancing immediate client needs with long term development projects
  • Manage multiple backlogs and effectively prioritize new features vs technical debt
  • Monitor status of development and operations projects and rapidly identify and measure risks
  • Succinctly communicate issues to relevant stakeholders and proactively collaborate with respective teams to ensure a timely resolution
QUALIFICATIONS

  • BS in Computer Science, Engineering or Math
  • 3+ years of product management experience working directly with engineering teams, preferably in B2B or SaaS business
  • Ability to develop recommendations, form judgments and make decisions based on available data
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Excellent verbal and written communication and presentation skills and an ability to communicate complex technical information in simpler terms.
  • Client facing skills and experience within clients environment, driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
  • Team player able to effectively interact with colleagues and business partners across the company
  • Highly motivated and able to take initiative, set priorities and perform tasks with minimal guidance
  • Excellent follow-through, attention to detail and time management skills

Education:
University - Bachelor`s Degree/3-4 Year Degree




How to Apply:


 
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