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Product Support Representative - Customer Service Representative
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: Dubuque, IA
JOB DESCRIPTION

Job #: 40097
Title: Product Support Representative - Customer Service Representative
Job Location: Dubuque, Iowa - United States
Employment Type:
Salary: $45,000.00 - $50,000.00 - US Dollars - Yearly
Employer Will Recruit From: Nationwide
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?

.

JOB DESCRIPTION

Product Support - Customer Service Representative

Remote

Wage: $46,800 - $48,880 / year + full benefits package available

Direct Hire / Full Time

Sedona is partnering with a local Dubuque, IA hiring company seeking to add Product Support Representatives to their team. This is a remote / work from home opportunity. The best fit candidates will answer user inquiries regarding computer software or hardware operation to resolve problems. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Training is available, but the right fit candidate must possess excellent customer services experience and an understanding of HTML and HIPPA compliance regulations.

What you get to do:

  • Providing technical support to customers using web application
  • Identify problems with software applications and present solutions
  • Respond to inquiries from vendors, end- users, administrators, and insurance carriers
  • Research and resolve issues
  • Provide exceptional customer service timely
  • Perform product research
  • Manage specific projects
  • Escalate issues thru proper channels as needed
QUALIFICATIONS

What we need from you:

  • Exceptional customer service skills
  • Proficient with MS Office
  • Exceptional listening skills
  • Ability to multi task
  • Possess a positive, proactive attitude
  • Basic HTML experience a plus
  • VB experience a plus
  • Understanding of HIPPA compliance regulations
  • BS degree preferred

Education:
University - Bachelor`s Degree/3-4 Year Degree




How to Apply:


 
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