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Service Technician (bilingual)
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
How to Apply:


Job Location: Sarasota, FL
JOB DESCRIPTION

Job #: 39312
Title: Service Technician (bilingual)
Job Location: Sarasota, Florida - United States
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Regional
Relocation Paid?: Negotiable

WHY IS THIS A GREAT OPPORTUNITY?

Great opportunity to join an industry leader in ground support power equipment. Ability to travel (domestic & international) once settled to support customer`s products. Opportunity to support military and government projects.

JOB DESCRIPTION

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Understands and defines customer needs and problem. Resolves and/or troubleshoots equipment utilizing technical expertise, product manuals and technical documentation. (usually at customer site).
  • Instruct customers in equipment Operation and Maintenance Training utilizing developed training materials.
  • Always treat the customer with respect and provide outstanding professional company representation in the service / support of company products.
  • Assist the Inside Technical Support team answering incoming technical calls and customer email.
  • Tracks trends in equipment issues for improvement opportunities, and utilize metrics to assure the team is providing the superior support our customer expect, and setting goals for department improvements.
  • Participate in company improvement initiatives to continuously improve the Customer and Sales Support Teams performance is providing outstanding service to customers.
  • Utilize company`s principles and philosophies: simplify, focus, trust, empower.
QUALIFICATIONS

QUALIFYING REQUIREMENTS

  • Professional Experience Field Technical Service and/or After Sales in a manufacturing environment. Relevant education will be considered in lieu of experience.
  • Functional Experience / Education Power Electronics / UPS & battery systems / Industrial Air conditioning systems would be a bonus. Ability to work, with minimal supervision, intuitive problem solving skills and a strong understanding of Customer Service.
  • Computer Skills - Above average computer skills utilizing Microsoft Office products.
  • Language Fluent in English & Spanish
  • Education Associates Degree in Electrical Technology required. Bachelors Degree preferred.

Education:
University - Bachelor`s Degree/3-4 Year Degree




How to Apply:


 
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