Meets or exceeds established production goals by originating mortgage loan applications and developing lending relationships with Realtors, builders, developers and other sources of loan referrals.
Develops lending relationships with Realtors, builders, developers and other sources of loan referrals.
Takes mortgage loan applications and request required documentation.
Communicates with customers regarding loan process and status during processing.
Submits loan package to mortgage support for processing and attends loan closings.
Mentors other Loan Officers by providing training and support with emphasis on sales, the origination process and loan
Upholds customer satisfaction by supporting external and internal customers and answering questions/request in a timely manner.
Complies with bank procedures and follows regulatory, operational and security guidelines.
Works with financial center staff to develop both deposit and lending relationships to maximize cross-selling opportunities.
Represents the bank in local community by participating in civic and community events.
Attends various committee meetings and planning sessions as needed.
Stays current with industry knowledge and regulations by completing training sessions as scheduled.
Contributes to the team effort by working on special projects/reports, performing other job-related duties and accomplishing related results.
Actively pursues business development opportunities within market and consistently establishes new profitable customer relationships as evidenced by meeting individual production sales goals.
Is actively involved in the community and finds ways to leverage those relationships into networking opportunities that result in new business as evidenced by sales reports.
Demonstrates excellent customer service, both in person and on phone, as evidenced by positive reports or minimal complaints from clients and management observation.
Responds to requests and/or questions within a 24-hour turnaround.
Sets the standards for staff on professionalism, customer service, teamwork and attendance as evidenced by management observations.
Talking--Ability to express or exchange ideas by means of the spoken word.
HearingAbility to receive detailed information through oral communication.
SeeingAbility to view a computer screen for an extended period of time and/or identify individuals visually.
WalkingAbility to use feet and legs to move from one place to another specifically in narrow/confined spaces.
Finger dexterityAbility to work with fingers for handling documents and use a keyboard.
DrivingAbility to travel to various/multiple locations or client sites.
Knowledge, Skills and Abilities:
Associates Degree in related field or equivalent work experience required.
Strong sales ability or aptitude with a proven track record and 3 years successful mortgage origination experience required.
Must have a professional, business-like appearance, with excellent communication and presentation abilities.
Motivation and initiative are essential, along with skills in organization and flexibility in scheduling.
Must be able to monitor loan packages to closing and travel to develop a customer base.
Must be able to deal with individuals in a tactful congenial and personal manner as not to alienate or antagonize them.
Able to use and/or learn industry related software specific to Liberty and the department and to utilize standard business related software is required, Microsoft Office preferred.