Performance Job Descriptions
Job Title: Route Supervisor
REPORTS TO: Hauling Operations Manager
PREPARED DATE: June 2021
The Route Supervisor supports the Franchise Residential waste collection Department to ensure compliance of company's policies and safety procedures by ensuring the activities of all drivers and co-drivers to be safe and efficient while providing excellent service to all customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supports the department in collaboration with organizing routes and audits route lists to provide efficient service while maintaining a safe work environment.
Utilize technology (i.e., Softpak, GPS, ADP Dashboard) to effectively manage employees, customers, jobs, trucks, and services that need to be performed along each route. Recommend route changes and improvements to the management team.
Works together with Franchise Supervisors in managing time off requests to ensure proper staffing.
Identify, select, and develop employees.
Sets the safety expectation and ensures compliance. Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. Active member on Team Impact.
Facilitates a culture of continuous improvement.
Conducts field inspections on random routes on a weekly basis to ensure safe work practices.
Works with customers to ensure satisfaction including proactive problem resolution.
Special errands and projects as requested by Management.
Trains, develops, and mentors employees.
Completes formal written performance evaluations for Franchise employees in accordance with company HR policies and procedures.
Organizes and reviews employees end-of-day paperwork and turns it in to the proper staff (drivers logs, weight tickets, etc.).,
Coordinates with Fleet Maintenance Manager receives any post-trips reports that require maintenance/repair of trucks and turns in paperwork on a daily basis.
Reminds employees to properly secure their vehicles at the end of their shift (i.e., applying parking brake, windows rolled up, etc.)
Ensures CNG fueling stations are functioning properly and connected correctly on a daily basis.
Addresses customer complaints with employees at the end of their routes and follows-up with customer, if necessary.
Recommends service alternatives or additional MarBorg services where appropriate. Meets with customers to offer refuse hauling estimates arid making service recommendations and assessments regarding service.
Reviews and approves payroll timesheets to ensure adherence to assigned work schedule.
Coaches and disciplines employees who are in violation of company policies and procedures as provided in MarBorg's Employee and Safety Manuals.
Partners with Safety to ensure adherence to DOT and OSHA regulations.
Responds to problems in the field such as equipment failure and vehicle accidents.
Operational support may include driving company vehicles in other departments in order to complete the days work if necessary, including, but not limited to Roll-Off, Walking Floor and delivery trucks of waste receptacles.
- Doing Good (i.e., Code of Conduct).
- Making Good (i.e., Accountability, responsibility, and ownership for a problem).
- Treating People Well (i.e., Works cooperatively and effectively with others).
- Environmentally Focused (i.e., Employee takes initiative as a LEED building initiative to preserve and improve our local environment for future generations).
- Observant: (i.e., Employee can identify safety or operational deficiencys and to quickly implement a correction).
- Safety Matters: Employee actively participates and promotes a safe and healthy workplace.
JOB SPECIFIC COMPETENCIES: Problem Solving Skills, Decision Making Skills Critical Thinking, People/Team Management, Data Driven
Oversees the activities of Franchise Residential division. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training employees; planning, assigning, observing & auditing routes and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Be an influential leader with a positive can-do attitude.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES:
A results-driven Supervisor who will support your team, managers, and customers.
Strong critical-thinking skills and a proactive problem solver.
Excellent communication and interpersonal skills.
Scheduling, personnel management, and training.
Ability to multi-task with strong organizational skills.
Computer skills including proficiency in Microsoft Office.
Valid drivers license, Class B with air brakes a plus.
Tackle tough technical problems, but also collaborate and evangelize best practices across teams.
EDUCATION and/or EXPERIENCE
Minimum two years in prior leadership or supervisory experience.
High school diploma or general education degree (GED); and two to five years related experience and/or training; or equivalent combination of education and experience. Strong knowledge of the waste management industry a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry put instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
We are a drug free & alcohol-free work environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes, or airborne particles, and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud and dirty. Required to put on protective outfits, like gloves, safety footwear, and hardhat.