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Billing & Customer Service
City Fitness Management, INC
Job Location: Philadelphia, PA

The Billing Coordinator is an entry level position that requires strong communication and excellent administrative skills. This individual performs general account maintenance specifically related to membership payment or billing, freeze, and cancellations request. The Billing Coordinator must be able to enforce and uphold policy in a polite and tactful manner that reinforces the Companys commitment to excellent customer service

General Accountabilities

  • Facilitates all membership billing updates, freeze and cancelation requests
  • Handles billing complaints and resolve issues promptly
  • Provides general account maintenance. Ensures proper and timely entry and execution of all change request
  • Adheres to all operational excellence standards related to providing a great member experience and customer service
  • Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments
  • Maintains a good working knowledge of current and upcoming events, promotions, and/or specials
  • Represents the company in a professional manner at all times
  • Performs other related duties as assigned or requested


  • Must have strong communication skills, and respond well to questions
  • Must be patient and comfortable dealing with complaints
  • Excellent interpersonal and customer relations skills
  • Excellent communication skills, both oral and written, with peers, senior managers, outside staff and members
  • Excellent problem-solving skills with the ability to multi-task
  • Strong organizational skills with high attention to detail
  • Ability to adhere to deadlines
  • Proficiency with all MS Office applications
  • Dedication to maintaining personal integrity and ones own health and fitness
  • Ability to take initiative and problem solve
  • Adapts very well to change and inconsistency in the workplace

Required Education and Experience

  • Must be 18 years or older
  • Must have High School diploma or GED Equivalency

Work Environment

This job operates in a professional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Coordinators must be computer literate and comfortable working with a multitude of computer software and information systems. This individual will be exposed to a multitude of working environments where noise levels vary from quiet while in the office, and loud when in other areas of the facility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This individual is regularly required to do the following:

  • Talk and hear
  • Sit for extended periods of time.
  • Use hands and fingers for typing and filing. The employee is frequently required to
  • Reach with hands and arms and occasionally required to stand, walk, stoop, kneel, crouch or crawl
  • Lift up to 25 pounds
  • Specific vision abilities such as close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Supervisory Responsibility

This position does not hold any supervisory responsibility

Position Type/Expected Hours of Work

This is a part time position. The days and hours of work are established at the time of hire. Work hours are a combination of on site and remote work. Schedule adjustments must be approved prior, in writing, by your direct supervisor.


This position requires a minimum to moderate amount of travel.

Work Authorization/Security Clearance

This position does not require additional screening


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