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Customer Service Representative I 8:30am - 5:00pm
Canon Solutions America, Inc.
 
Job Location: Schaumburg, IL

US-IL-Schaumburg
Canon Solutions America, Inc.

Requisition ID: 25476
Category: Customer Service/Support
Position Type: Full-Time

Overview

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.

This position is full time and offers a hybrid work schedule requiring you to be in the office Mondays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Responsibilities

- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
- Provides accurate, valid and complete information by using the right methods/tools.
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Keeps records of customer interactions, processes customer accounts and files documents.
- Follows communication procedures, guidelines and policies.

ESS
- Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes.

LFS/PPS
- Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

Qualifications

Typically requires general education and/or vocational training but little to no experience.
- High school diploma or equivalent required.
- 0-1 year of experience required.
- Requires strong phone contact handling skills and active listening.
- Good customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage tasks effectively.
- Works in a call center environment.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#LI-EF1 #PM20






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