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Order Management Representative I - 10:30am - 7:00pm
Canon Solutions America, Inc.
Job Location: Schaumburg, IL

Canon Solutions America, Inc.

Requisition ID: 25449
Category: Customer Service/Support
Position Type: Full-Time


Responsible for the basic review of orders and alerting various departments of any corrections required to comply with policy and procedures. Monitors the order team mailboxes and system queues, provides timely responses and excellent communication to internal and external requests. Handles all customer related requests professionally, efficiently, and accurately.

This position is full time and offers a hybrid work schedule requiring you to be in the office Mondays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.


- Effectively works with other departments to ensure customer satisfaction and to resolve order issues and accommodate unique requirements.
- Processes orders to completion. Retrieves and reviews equipment orders for contract compliance; reviews entries and invoices for billing accuracy.
- Follows the Sales Compensation and Operations Policy; works with OM teams on funding of all lease invoices.
- Limits errors resulting in Credit and Re-bills.

ESS Retail:
- Uploads and/or manually enters sales order from SOM; Books complete orders on a timely basis; Utilizes CRM workflow to manage orders.


Typically requires general education and/or vocational training but little to no experience.
- High school diploma or equivalent required, some college preferred.
- 0-1 year of experience.
- Ability to work overtime required, especially at month end.
- Available for business continuity if needed.
- Working knowledge of Excel including pivot tables and filters is required.
- Good oral and written communication skills.
- Strong phone contact handling skills and active listening.
- Works well in a team environment.
- Productive, efficient, and accurate in processing orders under pressure.
- Ability to multi-task, prioritize, and manage workload effectively.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at


Posting Tags

#LI-EF1 #PM20


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