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Customer Care Specialist/Receptionist - Land Rover North Dade
Warren Henry Automotive Group
 
Job Location: North Miami, FL

Customer Care Specialist/Receptionist - Land Rover North Dade

US-FL-North Miami

Job ID: 2021-1658
Type: Part-Time
# of Openings: 1
Category: Customer Service/Support
Main Campus

Overview

We are seeking to hire a part-time Customer Care Specialist to join our team! We recently moved into our brand-new, state-of-the-art facility in North Miami. This team member must be available to work Fridays, Saturdays and Sundays.

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.



Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Educates customer on current product line options and basic product specifications.
  • Provide product information (brochures) for customers when requested.
  • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
  • Works closely with salesperson.
  • Supports F&I and sales team as needed.
  • Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines.
  • Ensure processing of invoices and POs for payment is completed timely and accurately.
  • Transmit information or documents to customers, using computer, mail, or fax.
  • Hear and resolve complaints from customers or the public.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Participates in required training assigned by management.
  • Keep a current record of staff members' availability.
  • Maintain lobby or reception area clean, neat and well organized.
  • Maintains an organized, clean and safe work area.
  • Provide coverage for other Customer Care Specialist when needed.
  • Demonstrates the companys core values.
  • Complies with companys policies and procedures.
  • Other duties as assigned.


Qualifications

Education: High School Graduate or General Education Degree (GED) Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

  • Preferred bilingual in English and Spanish.
  • Incumbent must maintain a polished, professional appearance.
  • This position requires incumbent to be highly reliable and on time to work as scheduled.

WORK ENVIRONMENT

The work environment is extremely fast paced and energetic.






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