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Customer Care Specialist/Receptionist - Keys Auto Center
Keys Auto Center
 
Job Location: Key West, FL

Customer Care Specialist/Receptionist - Keys Auto Center

US-FL-Key West

Job ID: 2021-1691
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
Keys Auto Center

Overview

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.



Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate customer relationship management (CRM) software to efficiently manage phone and showroom traffic.
  • Hear and resolve complaints from customers or the public.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Close repair orders when customer vehicles are picked up and parts are received and delivered.
  • Process purchase orders for vendors and post to general ledger.
  • Print totals shown on cash receipts register and verify against cash on hand.
  • Scan sales deposits, service repair orders, parts counter tickets into Dealership Management System, DSDA daily.
  • Post Parts manufacturer invoices daily.
  • Print customer adverse action forms in Dealer Track.
  • Provide coverage for Dealership Accounting Specialist when needed.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Receive cash, check or credit card payment and record and process transactions accurately for all departments.
  • Process purchase orders for vendors.
  • Prepare Fed-Ex shipments.
  • Process company Thank you letters received from BDC to include adhering labels on envelopes, sort by salesperson and deliver accordingly for personalized signatures.
  • Maintain monthly gas log.
  • Maintain lobby or reception area clean, neat and well organized.
  • Other special projects or duties requested by Dealership Accounting Manager.


Qualifications

Education: High School Graduate or General Education Degree (GED): Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

  • Incumbent must maintain a polished, professional appearance.
  • This position requires incumbent to be highly reliable and on time to work as scheduled.

WORK ENVIRONMENT

The work environment is extremely fast paced and energetic.






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