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Customer Service Representative
Lutron Electronics
Job Location: Coopersburg, PA

Lutron Electronics

City: Coopersburg
State: Pennsylvania
Region: North America

Division: Customer/Sales Support and Services

At Lutron, we put the customer first in all that we do. As a member of our Customer Service team, you will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects.

What you're going to do:
  • Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution
  • Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
  • Utilize your creative and "outside of the box" thinking skills to propose solutions to the challenges of our business
  • Build a strong knowledge of our innovative products & solutions

What's your impact:
  • Your passion for excellence will leave each customer with the feeling of exceptional service
  • You will be essential to building relationships with new customers as well as retaining existing ones
  • You will help to grow and expand our company by promoting customer retention and sales of new products
  • You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills

How you know you're qualified:
  • You enjoy building relationships with others and want to leave them feeling great about their interaction with you
  • You have prior customer-facing experience and enjoy helping others through your work, your volunteer efforts or your hobbies
  • You are adaptable and resilient and are always up for a challenge
  • You are organized with great written and verbal communication skills

What's in it for you:
  • Competitive and comprehensive benefits package
  • Opportunity to grow and develop your career through experiential learning, interactive training, shadowing and mentoring
  • Exposure to all areas of our business from engineering to production to sales and everywhere in between

Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities. For more information, view our website at EOE/AA.


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