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Job Location: Las Vegas, NV
City: Las Vegas
Region: North America
Division: Customer/Sales Support and Services
At Lutron, we put the customer first in all that we do. On the Serena Inside Sales and Service Team, you will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and relationship building throughout the organization.
This position offers an excellent opportunity to learn more about our customers and product offering while utilizing your customer service, sales, and technical skills. You will communicate with current and future customers, including professional dealers, retail associates, and homeowners, helping with product education, product selection, quoting and order coordination. As a part of the Serena team, you will have the opportunity to work with a team of customer-centric individuals to provide outstanding service to contribute to the growth of our Serena business.
Serena smart shades allow you to effortlessly control the natural light in your home. They are easy to install, move quietly, and can be controlled using the Lutron app, a smart remote, or your voice. Learn more about Serena smart shades here: www.serenashades.com
Please note that the working hours for this position are 11AM EST - 8PM EST / 8AM PST - 5PM PST.
What you're going to do:
Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
Utilize your creative and "outside of the box" thinking skills to propose solutions to the challenges of our business
Build a strong knowledge of our innovative shading products & solutions and utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries
What's your impact:
Your passion for excellence will leave each customer with the feeling of exceptional service
You will be essential to building relationships with new customers as well as retaining existing ones
You will help to grow and expand our company by promoting customer retention and sales of new products
You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills
How you know you're qualified:
You enjoy building relationships with customers and coworkers and want to leave them feeling great about their interaction with you
You have prior customer-facing experience and enjoy helping others through your work, your volunteer efforts or your hobbies
You are adaptable, resilient and always up for a challenge
You are organized with great written and verbal communication skills
You have an Associate's degree with a minimum GPA of 2.7, Bachelor's degree preferred
You have availability to work rotating schedules between the hours of 8am-8pm EST M-F and 9am-6pm EST Saturday.
You have proficiency in Microsoft Word, Excel and Powerpoint and ability to efficiently work in fast-paced environment while navigating multiple systems
What's in it for you:
Competitive and comprehensive benefits package
Opportunity to grow and develop your career through experiential learning, interactive trainings, shadowing and mentoring
Exposure to all areas of our business from engineering to production to sales and everywhere in between