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Customer Support Representative
Etix, Inc.
 
Job Location: Morrisville, NC
Description:

Customer support team members provide service and assistance to event attendees through phone and email resolution. This position offers flexible scheduling, monthly bonus incentives, fun atmosphere and culture, and advancement opportunities within the organization!


Areas of responsibility include:

  • Provide professional and prompt service to Etix patrons
  • Contact customers by phone and email to resolve reported issues
  • Fulfill ticket orders and process ticket sales via phone
  • Occasional administrative support including but not limited to data entry, filing and heavy lifting
  • This position requires heavy computer and phone work, but little to no travel

PM21

.Requirements:
  • Excellent written and verbal communication skills
  • Previous customer service experience
  • The ability to exercise judgement and discretion in day-to-day operations
  • The ability to learn quickly, adapt and prioritize in fast-paced environments
  • The ability to develop and maintain positive working relationships with coworkers and clients
  • Familiarity with Microsoft Office and Google Apps
  • Fluency in English and Spanish preferred, but not required
  • Some high school education required




PI143198268





 
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