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Director of Service Experience & Operations
Fisker Inc.
 
Job Location: Manhattan Beach, CA
Description:

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www.FiskerInc.com and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store. Role Overview


As the Director of Service Experience & Operations, you will be responsible for delivering a best-in-class customer experience by delivering excellent service from delivery of the vehicle, mobile service, or pick-up and delivery to service centers, and vehicle trade-in and refurbishment. You will work with a 3rd party service provider to deliver this service experience. You will be responsible for driving results and achievement of targets.


Responsibilities

Work with 3rd party vendors to define and deliver a best-in-class service experience through vehicle delivery to home, mobile service, and vehicle pick-up and delivery to service centers

Fleet management services via vendor for vehicles in Fisker ownership (Flexee-lease program)

End of lease valuation and refurbishment of vehicles via 3rd party partners

Parts operations, including establishing ordering, forecasting, and setting up parts logistics operation through 3rd party vendor

Establishment and management of warranty process, systems, and processing of claims

Establishment and management of recall process and systems

Work with vendors to ensure all technical, vehicle, and process training and requirements are being implemented

Establish, track and deliver upon service KPI's

Work closely with marketing, retail, IT, legal, engineering and other key departments to implement Fisker service strategy to deliver an outstanding customer experience through all customer touch points


Basic Qualifications / Knowledge / Experience

Highly knowledgeable in all areas of service and parts

Experience developing and presenting detailed business plans

Development of financial forecasts, breakeven, and ROI

Knowledge of service legal and compliance requirements

Relationship and consensus building across business functions and with stakeholders

Excellent vendor management skills


Preferred Skills / Experience / Competences

Minimum 10 years' progressively responsible automotive experience with at least 2 years at the Director level at OEM HQ

Bachelor's degree

Entrepreneurial & innovation mindset; flexibility, sense of urgency, creative problem solver, desire to build from the ground up

Positive attitude, team player, collaborator

Results oriented, attention to both big picture as well as detail

Excellent communication, management and leadership skills

Ability to manage multiple, important projects simultaneously and under deadline

Proficiency with MS Office


Additional Requirements

Must be willing to travel both domestically, as well as internationally, as required

Must be willing to work overtime and on weekends where needed to meet deadlines and company goals

.Requirements:

Fisker Group Inc. is an Equal Opportunity Employer; employment at Fisker Group Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of Fisker Group Inc. Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at THIS EMAIL .


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