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Service Coordinator - Wellness NA
JOHNSON HEALTH TECH TRADING INC
 
Job Location: Los Angeles, CA

Position Overview:

Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

  • Collaborate with Sr Sales Manager and Sr Service and manufacturing in Asia to ensure service data is shared between countries
  • Provide Sr Sales Manager and Asia weekly service/defect reports
  • Manage parts inventory
  • Manage parts ordering
  • Take all inbound customer service calls (estimated to be about 15-20% of workload)
  • Assist field technicians in troubleshooting
  • Create service SOPs
  • Manage open box inventory and refurbishment process
  • Maintain parts lists and technical drawings
  • Seek, promote, generate, and communicate potential sales leads to outside sales staff
  • Assist in scheduling, organizing, and attending tradeshows
  • Assist in maintaining showroom
  • Conduct service training

General Sales Support

  • Cross train with Inside Sales Coordinators for coverage
  • Become an additional contact for direct customer sales
  • Assist Inside Sales Reps with managing sales duty overflow
  • Assist and complete special projects as required
  • Assist with customer visits to corporate offices or dealer meetings
  • Communicate effectively and often with sales team, customers and all internal departments
  • Prepare, manage, and ship sales materials to dealers.
  • Assist with tradeshow set-up/teardown

Maintain Work Practices:

  • All paperwork and database entries filled out completely and accurately
  • Maintain work area to 5S standards as posted in work area
  • Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions:

  • Follow all related SOP's
  • Other duties and responsibilities as needed


Qualifications:

Education:

  • Associate degree or combination of equivalent of education and experience preferred

Experience:

  • Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
  • 1 3 years of experience in customer service preferred

Other Requirements:

  • Proficient in Excel, Work, PowerPoint, Outlook, Internet
  • Not required but strongly preferred: Experience in Microsoft CRM and SAP.
  • Occasional domestic travel will be required
  • Occasional field service work will be required
  • Valid driver's license is required

Skills:

  • Ability to read and write English
  • Preferred ability to speak Chinese, Japanese, Korean, or Vietnamese
  • Demonstrated effective interpersonal, verbal and written communication skills
  • Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
  • Unwavering attention to detail and commitment to world-class quality
  • Ability to embrace deadlines
  • Able to project a positive and professional demeanor to all internal and external contacts

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Product discounts
  • Wellness programs
EOE/M/W/Vet/Disability



PI131705395





 
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