Under the direction of the General Manager, the Delivery & Installation Supervisor is responsible for overseeing the delivery and installation duties and functions in accordance with company policies and procedures. Duties include directing and administering the organization's warehouse management systems, policies, programs and initiatives, maintaining building and grounds and the repairs and maintenance of company owned vehicles in addition to coordinating the delivery schedule for the team. This position includes supervisory responsibilities of the delivery and installation technicians and will be ensure all new employees are properly trained. This is a working supervisor role, so this position will also be out delivering and installing product with the team.
Delivery & Installation Supervision:
Responsible for the daily warehouse and delivery functions for multiple locations and task assignment
Responsible for the accuracy of inventory, facility maintenance and infrastructure
Supervise the shipping and receiving of merchandise and keep accurate documentation
Follow and disseminate the goals and objectives set by the company to ensure maximum productivity and efficiency in improving the operations
Meet deadlines and ensure quality of orders
Ensure that staff schedules are communicated, and timecards are reviewed, approved and submitted on time for payroll processing
Lead, train, mentor delivery positions and supervise warehouse staff
Responsible for working with the Warehouse Manager and Human Resources for staffing, terminations, disciplinary actions, training, and developing subordinates
Responsible for completing adequate performance documentation on time
Promote and support company safety policy and procedure. Ensure assigned trainings are completed in a timely manner, reporting is completed promptly and creating a safe work environment is a priority.
Ensure staff is performing tasks in accordance with job responsibilities
Shipping, Receiving, and Delivery:
Loading the delivery truck and verifying that the product loaded into the delivery truck is correct to ensure that the right product leaves the building.
Deliver the product into customers home/facility in a safe and appropriate manner to avoid damage and injuries.
Assembling the product correctly and efficiently to ensure the product is in safe working order when they leave the delivery site.
Have and maintain a safe driving record and a DOT card to drive company vehicles.
Maintain cooperative working relationships with all company employees, customers, owners and vendors.
Deliver product to and remove product from state fairs, home & garden shows, model homes, and any other special events that arise.
Understand and follow all safety policies.
Regular inspection of the company vehicle to ensure that the vehicle is in satisfactory condition to be operated.
Ensure timely invoicing of all deliveries and installations.
Responsible for safekeeping and the ensuring of authorized use of fuel cards/company issued credit cards.
Other projects as assigned
Maintain Work Practices:
Maintain work environment to 5S standards
Punctual: begins work on time and returns from lunch and breaks on time
All paperwork and database entries filled out completely and accurately
Promote a positive team atmosphere with co-workers
High school degree or equivalent required
Associates degree or equivalent experience preferred
Minimum 2 years' experience in delivery and installation required
Previous leadership experience required
A valid driver's license is required for local travel
Must have the ability to manage the delivery segment
Background in Iridium preferred
Proficient with Microsoft Word and Excel
Gain knowledge of inventory system, product acceptance criteria and product quality checklists
Learn and incorporate the 5S program
Achieves high percent of task target dates
Suggests, develops and improves current work processes
Willing to assist others when his/her tasks are complete
Able to work independently with little supervision
Contributes ideas to improve current processes
Ability to establish and maintain effective working relationships with diverse group of co-workers, customers and vendors
Contributes to a positive working environment
Can work with a diverse group of people to determine product needs
Able to effectively solve problems
Maintain flexibility and willingness to work in situations of flux and in a fast-paced environment
Skilled in planning, organizing resources and establishing priorities for work assignments for optimum results
Able to handle multiple projects and prioritize
Communication & Teamwork:
Strong written and verbal communication skills
Keeps others informed
Promptly resolves conflicts and misunderstandings
Open to suggestions and feedback from others
Accepts responsibility for his/her actions
Work with others in a team environment
Quality of Work:
Attention to detail
Able to be consistently accurate
Able to follow tasks to completion in a timely manner without sacrificing quality
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
Health & Dental Insurance
Company paid Life Insurance
Paid Time Off benefits
Free access to our state-of-the-art onsite workout facility