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MSP Senior Systems Engineer
Intermax Networks
Job Location: Spokane, WA

MSP Consulting (40%)

  • Perform pre-sales engineering; assessing customer needs to determine a best fit of services to provide and their value to the customer.
  • Coordinate and drive customer onboarding; both through delegation and follow up, and through performing onboarding tasks.
  • Create and maintain customer roadmap documentation that includes compliance with Intermax MSP best practices and customer technology needs, as well as establishing a timeline of major improvements for the customer environment.

MSP Subject Mater Expert (40%)

  • Windows Server and Microsoft 365 Administration (Mandatory)
  • WatchGuard firewalls, Ubiquiti Unifi networking, backup operations, Windows Server administration, Solarwinds RMM
  • Respond to customer issue escalations, providing guidance and direction to staff for resolution or working directly with the customer to resolve the issue.

Projects (20%)

  • Scope and deliver client and internal projects and initiatives.
  • Timely execution of project tasks, activities, and status reporting.
  • Perform and delegate responsibilities to design, implement, and maintain client and internal projects.

Other duties as assigned

  • Must have 5+ years of relevant experience in a Windows Server based network
  • Must have solid troubleshooting skills
  • Proficient knowledge of user access control, patching and networking stacks
  • Certifications (MCSE/MCSA) are a strong plus
  • Advanced knowledge of powershell scripting a strong plus
  • SolarWinds RMM experience a strong plus
  • Must have strong communications skills, both verbal and written


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