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Community Manager
Job Location: Houston, TX

The following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Summit emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. Summit reserves the right at any time to change or amend these descriptions as necessary.

Job Description:

  • Manage core business processes including but not limited to staffing, leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, recruiting, training and team development
  • Recruit, interview and hire appropriate team members
  • Maintain awareness of training resources available for yourself and the team; encourage and allow team to take advantages of training offered
  • Cross train other team members on core job functions
  • Consistently and effectively communicate with supervisor(s) and relevant teams regarding property performance through oral and/or written communication
  • Prepare and/or review and submit daily, weekly and monthly reports in a timely manner
  • Review and update daily and weekly reports related to vacancy, leasing activity and delinquency
  • Lead by example in all aspects of the property performance including touring, picking up trash, answering incoming phone calls, responding to leads and working with vendors
  • Greet and interact with customers including new clients, residents and vendors in person, through email and telephone conversations
  • Uphold and strive to enhance Summit brand, policies and practices
  • Ensure the appearance of all areas of the community are within Summit brand standard
  • Utilize internal and external resources when needed
  • Monitor client expectations through resident satisfaction phone calls and in person discussions
  • Maintain market awareness of competitors
  • Participate in annual build of the community's budget
  • Responsible to ensure spending is within budgetary guidelines
  • Tour clients through the community, models and vacant apartment homes
  • Execute all resident lease agreements and addendums
  • Provide support in accounting month end, payment processing, etc.
  • Maintain confidences in relation to resident personal and financial information
  • Maintain accurate applicant and resident records in accordance with Summit policies both electronically and in files
  • Participate in the verification of applications and notifying prospective residents of screening results
  • Regularly monitor individual team member performance and provide timely and constructive feedback
  • Conduct annual and mid-year reviews (as scheduled by Summit leadership)
  • Occasional need to be offsite for depositing payments at a bank, resident events, marketing events, training, etc.
  • Ensure resident and vendor files comply with Summit policies
  • Maintain organized and updated files for applicants, residents, former residents and vendor files that comply with Summit policies and as required by law
  • Represent Summit and the community in a professional image
  • Travel may be required for purposes of training or other events. Less than 10% travel.


  • Detail oriented
  • Organized
  • Time management
  • Conflict management
  • Strong communication skills
  • Independent worker (self-motivated)
  • Customer service oriented
  • Motivating to others

Physical Requirements:

  • Stand, walk and alternatively depending on specific needs of the day
  • Ability to:
    1. Push, pull, bend, stoop, squat, kneel, climb stairs and reach above shoulders
    2. Lift up to 40 lbs.
    3. Work indoors and outdoors (in various weather)

Minimum Requirements:

  • GED
  • 5 years experience in property management, customer service and/or hospitality
  • 5 years experience in a managing role
  • 2 years experience as an assistant manager or bookkeeper

Preferred Qualifications:

  • Yardi
  • Bluemoon


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