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Service Manager
SPCP PROPERTY MANAGEMENT LLC
 
Job Location: Houston, TX

The following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Summit emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. Summit reserves the right at any time to change or amend these descriptions as necessary.

Job Description:

  • Assist the Community Manager in the initiation and management of maintenance, budgets, capital expenditures, permits, and other maintenance related functions
  • Diagnose and perform advanced and routine maintenance or repair work for including, but not limited to electrical, plumbing, HVAC, appliance, water irrigation, gates, fences, flooring, roofing, lighting (interior and exterior), gas fixtures and appliances (if applicable), cabinetry, doors, locks, windows, water leaks, security systems, fire protection equipment and outdoor amenities such as pool and spa/hot tub
  • Ability to troubleshoot corrective maintenance problems
  • Lead facilities team by example and hands-on approach
  • Knowledgeable on use and safety of various tools including but not limited to key machine, wrenches, drills, compressors, testing meters, etc.
  • Maintain and monitor make-ready board electronically and/or manually
  • Ensure vacant apartment homes are restored to rent ready status within Summit standards
  • Maintain accurate records in accordance with Summit policies and procedures regarding EPA/OSHA standards
  • Create and execute preventative maintenance schedule
  • Complete service requests in a timely manner
  • Keep office team up to date on status of service requests that exceed Summit standard
  • Ensure the physical condition of the community and immediately report and correct unsafe conditions
  • Work closely with Community Manager regarding performance of team, budget constraints, etc.
  • Ensure the pool/spa (if applicable) meet chemical standards as required
  • Maintain maintenance shop; must be safe, clean and well organized with adequate inventory
  • Identify all utility meter cut-offs, apartment and fixture cut-offs and sewer cleanouts. Work with the Community Manager to maintain an emergency property map listing important pieces
  • Coordinate and oversee all work by sub-contractors
  • Work with the office team regarding information needed from residents for service requests
  • Maintain market awareness of competitors
  • Work closely with vendors and negotiate contracts
  • Participate in the maintaining of service request and vendor files
  • Ensure SDS on file for all chemicals
  • Train and motivate service team members

Tools:

This position must provide their own tools. Tools needed:

  • Hand tools: wrenches, grips, screwdrivers, etc
  • Power tools: drills, wrenches, sander, saws, etc
  • Measuring devices: calipers, voltmeters, ohmmeters, testing meters, etc

Attributes:

  • Detail oriented
  • Organized
  • Time management
  • Conflict management
  • Strong communication skills
  • Independent worker (self-motivated)
  • Customer service oriented
  • Motivating to others

Physical Requirements:

  • Stand, walk and sit alternatively depending on specific needs of the day
  • Ability to:
    1. Push, pull, bend, stoop, squat, kneel, climb stairs and reach above shoulders
    2. Lift up to 80 lbs.
    3. Work indoors and outdoors (in various weather)

Minimum Requirements:

  • HVAC certification required
  • Pool certification required from the local municipality of the property
  • 7 years experience in maintenance/facilities within property management and/or hospitality
  • 7 years experience working with customers and providing customer service
  • 4 years experience in a managing role

Preferred Experience:

  • Yardi
  • HandyTrack




PI131516879





 
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