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Manager, Sales & Operations Planning
Job Location: Waukesha, WI

We have an exciting opportunity for a Manager of Sales & Operations Planning (S&OP) to join our team! In this newly created role, the Manager of S&OP will be responsible for developing and implementing a robust S&OP process globally and drive best-in-class S&OP processes to help transform the organization. The S&OP Manager will lead cross-functional team development of processes and KPIs to support the S&OP process and its effectiveness.

  • Create and maintain the consensus demand plan at multiple levels of aggregation, using statistical models and insights from Sales, Marketing, and Finance.
  • Utilize S&OP to align all functions on short and long-term growth strategies.
  • Lead scenario-based modeling to make difficult business decisions and calculated risks.
  • Measuring, controlling, and improving S&OP plan accuracy through clearly defined metrics.
  • Summarizing complete sales, inventory, and operations plan into standardized, succinct management report. Ability to present complex details to various levels of the organization.
  • Collaborates with the Commercial Teams to define and implement the best planning methodologies, based on customer provided data, internal forecasts, and most appropriate categorization of demand planning ($, units, Line of Business, Major Product Groups, Product Lines)
  • Working closely with Inventory Planning and Manufacturing to understand and mitigate potential inventory and/or capacity constraints to meeting business plan.
  • Providing key inputs into business planning process to set operating plans, resource need while being able to communicate plans at all levels of organization in easy-to-comprehend language.
  • Lead the monthly Sales & Operations Planning Process, and act as the voice of the business to partners in Supply Chain, Operations and Sales.
  • Leads cross-functional team in the development of an aligned sales forecast, leveraging knowledge of historical performance, customer behavior, competitive activity and tactical/investment plans for the business
  • Prepares, communicates, and effectively presents state of the business including sources of forecast variance, expectations for volume performance in future periods, as well as risks and opportunities to the Senior Leadership team
  • Collaborates to align S&OP forecast as a direct input into both the financial and operational plans to support expected demand
  • Understand the key business drivers at key customers to identify opportunities for growth and risks to current plans
  • Coordinates with the Operations Teams to define value streams, production capacities, and production constraints for utilization as part of the S&OP process.
  • Escalate high risk shifts in demand in the short term to key senior stakeholders; Communicates opportunities and risks to management on a proactive basis.
  • Knowledge of key customer metrics/expectations and apply understanding of the resultant behaviors to explanations of variance or expectations for future periods
  • In collaboration with the Finance Team, ensure our S&OP process can be utilized as the epicenter of financial forecasting process.
  • Compare Operational forecasts to Financial forecast. Explain variances, note uncertainty and highlight risk areas to the S&OP team.
  • Lead resolution of demand/supply imbalances with key stakeholders
  • Help assess the impact of potential changes to customer base
  • Partner with Sales, Supply Chain and Operations to successfully manage product transitions, both end of life and new product introductions
  • Partner with stakeholders in Sales, Marketing, Finance, Supply Planning and Customer Service teams to maximize customer fulfillment while concurrently minimizing working capital investment
  • Participate in efforts to reduce costs throughout the Supply Chain
  • Create, prepare, and maintain forecast templates while continuously improving demand planning workflow with efficiency and easily translated to the monthly S&OP.


  • Bachelor's Degree in Business, Finance, Supply Chain, Manufacturing, or related field.
  • Minimum of ten (10) years Supply Chain, Operations or Sales experience, including five (5) years of direct experience in materials planning, forecasting, and/or S&OP
  • Proven ability to conduct complex, quantitative and statistical analyses complimented with qualitative inputs from multiple sources to draw conclusions and make recommendations
  • Strong Project Management Skills - Managing numerous projects at once.
  • APICS certification a plus
  • Proven conflict resolution experience with the ability to handle stress, conflicting priorities, ambiguous information
  • Extensive knowledge of ERP business systems (Oracle preferred) and experience helping to design and document processes
  • Excellent planning, problem solving, analytical skills and advanced Excel skills
  • Intermediate knowledge of Financial concepts and how decisions can impact key metrics
  • Ability to think strategically, AND execute effectively
  • Self-motivated team member who can drive resolution to issues with strong problem- solving skills



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