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Parts Specialist
MacQueen Equipment Group
Job Location: Menomonee Falls, WI

About MacQueen

With 10 locations in Minnesota, Iowa, Illinois, Indiana, Missouri, Nebraska, North Dakota and Wisconsin, the MacQueen Group is one of the largest heavy equipment and fire apparatus dealer networks in the Midwest. We provide a complete line of municipal and emergency equipment solutions, along with parts, service and training. The work we do impacts your daily life, and we're proud to improve the quality and safety of the communities we serve.

The MacQueen Group is growing, and we're looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.

At MacQueen Group, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We're risk-takers, fast learners and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we're redefining an industry in desperate need of a shakeup.

  • Provide internal and external customers with parts price quotes, availability and technical information in a friendly and professional manner
  • Ability to multi-task and transition easily between the parts inventories of multiple lines of equipment
  • Receive daily and weekly parts orders by verifying part numbers and quantities and allocate them to the proper bin location or internal/external customer as required
  • Reconcile open purchase orders ensuring compliance with company guidelines
  • When directed by manager, assistance with cycle counts so that counts on all parts are completed daily
  • Fill, ship or deliver orders from inventory for internal and external customers as required
  • Maintain a clean and organized parts storage area, parts counter and showroom display area
  • Work with internal and external customers to ensure correct parts are available or ordered and supplied in a timely manner
  • Review parts requisitions and invoices, verifying that correct pricing, quantities and parts are billed
  • Administer and maintain the parts and records of all returned items including warranty parts, complying with company guidelines
  • Participate in all training programs to keep current on new product updates and enhance knowledge on all processes
  • Maintain department safety standards, organization and cleanliness
  • Maintain excellent customer relationships through immediate conflict resolution
  • Attend all departmental meetings and maintain good working relationships with all fellow employees
  • A minimum of two years' experience in customer service and/or sales
  • Parts counter experience is preferred
  • High school diploma or equivalent
  • Valid driver's license
  • Superior customer service and negotiation skills
  • Strong mechanical aptitude
  • Excellent attention to detail
  • Ability to work independently with minimal supervision
  • Excellent verbal communication and organizational skills
  • Skilled in use of MS Office applications
  • Good time management skills with the ability to handle multiple tasks and priorities

MacQueen is an Equal Opportunity/Affirmative Action Employer. PM18


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