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IT Support Specialist
SALON SERVICES AND SUPPLY INC
 
Job Location: AUBURN, WA
Description:

Job Summary


Responsible for providing end-user technical assistance and support related to computer systems, hardware, or software. Able to communicate complex technical information to non-technical users in an easily understandable and concise format. Responds to support requests, runs diagnostic programs, isolates problems, and determines and implements solutions.


Schedule


FT position, 830AM 500PM, Monday Friday; other hours as needed (see below). Onsite at Auburn Location


.Requirements:

Primary roles and responsibilities include (but are not limited to):


Responds to help desk/support requests in person or over the phone in support of our various software platforms

Provide technical assistance and support

New hire setups for company provided hardware and software platforms

Training and technical support for internal and field sales teams

Writing of Training Manuals and Creation of Documentation

Maintain periodic performance of all computer systems

Walk users through problem-solving processes

Maintain, install, modify, and repair computer hardware, software and peripherals

Manage issues and follow up with users until they are resolved

Create accounts and configure hardware as part of on-boarding process

Other duties may be added and/or assigned as needed


Performance expectations include:


Extreme sense of urgency in addressing technology issues to get systems and users back on line as quickly as possible, with minimal disruption of normal operations

Work very well in a team-oriented environment

Analytical skills to assess problems or unusual situations and develop solutions



Qualifications and Experience


A+ certification preferred

1 year minimum experience providing technical support to users of: Windows and Mac desktop operating systems and Apple / Android mobile devices (including phones and tablets)

Working knowledge of Windows Server administration

Understanding of installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment

Solution oriented, outstanding troubleshooting ability, with strong attention to detail

Strong customer service skills, patient and effective working with diverse groups of people at all levels of the organization with solid work ethic that includes neatness, punctuality, persistence and a positive attitude

Ability to adapt to and manage shifting priorities in a time constrained environment

Ability to communicate effectively in person and in writing and follow instructions, both written and verbal

Ability to work with a minimum of direction, prioritize and manage own time

Proactive in keeping management informed of issues

Familiarity with preventive maintenance procedures for computer and telecommunication systems hardware

Ability to work a full time, five day work week, with some weekend and/or late night projects, as necessary to avoid disruption of normal business operations


PM21






PI131378779





 
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