Department: Snoqualmie Casino
Job Status: Full Time
Under the direction of the SEA Board and Snoqualmie Tribal Council, the Chief Executive Officer (CEO) is responsible for the overall operation of, and accountability for the performance of all Snoqualmie Entertainment Authority, dba Snoqualmie Casino functions. The CEO performs all the duties assigned by the Board of Directors and is responsible for the overall management; i.e., planning, directing and coordinating of all programs, projects and enterprises of the Snoqualmie Entertainment Authority. Responsible for a high-level of guest service as described in the minimum guest service expectations.
- Ensure policies and procedures are followed to achieve profit objectives by assuming a fiduciary duty in all business operations, and profit and losses of all divisions; Ensure policies/procedures are used to maximize guest satisfaction and increased player action and traffic flow.
- Submit a prioritized capital outlay budget with justification for approval by the Tribal Council; Supervise the coordination and development of statistical data such as departmental budgets and gaming trends; evaluate the data and make proactive suggestions to the Tribal Council on altering business operations for improved performance.
- Monitor gaming rules, laws and trends nationally to ensure policies/procedures and internal controls are current and followed.
- Ensure compliance with Washington State liquor laws to maintain a valid liquor license for the casino.
- Supervise corporate staff personnel to assure programs are managed in compliance with applicable regulations and Tribal/Casino policies and operating procedures governing personnel, finance, contracting, administration, records, facilities, and property. Take corrective action when fiscal, contracting, personnel, or other administrative problems are identified.
- Establish and carry out necessary controls and communications to meet Casino Snoqualmie's high standards pertaining to team member morale, attitude, appearance, friendliness and courtesy; Set guest service standards such as guest comps, credit and table game limits; Set policies associated with special event invitations.
- Must demonstrate knowledge of principles and practices in the following administrative functions: Employment Law, Fiscal operations, Audit preparation, Financial Management, Human Resources/Personnel, Property and Contract Management.
- Approve purchases of materials and supplies; Approve special expenditures, expense accounts, local donations and sign contracts within the limits of authority outlined in the Snoqualmie Entertainment Authority Controls.
- Conduct meetings with SEA Board, Tribal Council and Division Directors; Ensure an effective system of communication to maintain a constant flow of information downward, upward and laterally; Ensure compliance with Standard Operating Procedures, MICS, SICM and requirements of Gaming Compact and Gaming Commission; Coordinate and assist the SEA Board and Tribal Council in short and long range planning changes.
- Establish and maintain favorable relationships with guests, civic, government, industry and similar organizations or individuals to promote and foster goodwill; Represent the facilities externally to business, community, and political leaders.
- Ensure that all departments have competent personnel who are delegated authority, are compensated commensurate with ability and responsibility, are provided with well-defined and understood lines of authority, and are continually being developed for greater achievement; Authority to hire, promote/demote, fire, suspend, or discipline the Division Management to ensure adherence to established policies and procedures, internal controls, Federal laws, rules and regulations.
- Promote Snoqualmie Tribal member employee development and career advancement.
- Other duties as assigned.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Business Acumen - Ability to grasp and understand business concepts and issues.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Decision Making - Ability to make critical decisions while following tribal procedures.
- Diversity - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Ability to be culturally sensitive.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
- Honesty/ Integrity - Ability to be truthful and be credible in the workplace.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Presentation Skills - Ability to effectively present information publicly.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
EDUCATION AND EXPERIENCE
- Minimum Bachelor of Science degree in Business Administration, Business Management, Marketing, Hotel Management or Gaming required. Master's Degree preferred.
- Minimum 10 years' experience in gaming management or similar field within a casino preferred.
- A thorough knowledge of table games, surveillance techniques and gaming regulations specifically applicable to Washington Indian Gaming required.
- Minimum of 4-year prior experience as a Senior Executive, CEO, President, or GM in a casino/hotel resort complex required.
- Experience in successful Hotel/Casino expansion required.
KNOWLEDGE, SKILLS & ABILITIES
- Must have knowledge of rules, operational procedures, "high roller" development, and computer modeling software as it relates to guest databases and gaming spreadsheets.
- Must have excellent guest service, people, and communication skills.
- Must have proven leadership, supervision of professional staff, conflict resolution, negotiation skills, departmental standard operating procedure development and implementation, establishment of long/short term goals, augmentation and implementation of business plans.
- Must have excellent analytical, oral, written and organizational skills, and have working knowledge of current Tribal and Federal laws and regulations.
- Must have a working understanding of Tribal Sovereignty.
- Must have excellent interpersonal, written and verbal communication skills.
- Must have proficient knowledge and proven experience using a computer with Microsoft Office Programs.
CONDITIONS OF EMPLOYMENT
- Must be able to pass an extensive criminal background check.
- Must be able to pass pre-employment and random drug screenings.
- Must complete all other necessary trainings as required by Tribal Council.
- Must possess sensitivity to Native American culture.
- Must be able to obtain and maintain a Gaming License.
- Must satisfactorily complete a six-month introductory period.
- Must follow all safety rules and regulations.
- Adheres to confidentiality of information and devotes all attention and expertise in managing Snoqualmie Casino with no conflict of interest.
- Must maintain high visibility throughout the property.
The work environment includes an office environment in a controlled atmosphere building.
The Snoqualmie Indian Tribe follows the Tribal Hiring Preference as outlined in tribal policies, which allows hiring preference to qualified individuals that are enrolled in a federally recognized Indian tribe.
The Tribe has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Tribe reserves the right to change this job description and/or assign tasks for the employee to perform, as the Tribe may deem appropriate.