Service - Customer Service Associate
The Customer Service Associate handles receiving,
investigating, and responding to all customer inquiries via telephone or email
in a professional and helpful manner.
Answer inbound telephone requests (or email as
directed) for assisting with service, product knowledge, and other related
inquiries from customers
Perform outbound calls (Vendors, Service
Providers, Grand Appliance & TV stores) as a follow-up to serve the customer
Maintain positive demeanor with
internal/external customers and assist in resolving various issues or concerns,
including prescreening and scheduling service calls
Research service history
Approve return authorizations, issue credits for
damage and refunds for canceled orders
Keep workspace neat, organized, and free of
Complete all job assignments efficiently and
Must have a high school diploma or GED.
Must be detail-oriented, organized, and
Excellent communication skills including
grammar, voice, and diction.
Excellent customer service skills (friendly,
courteous, and helpful).
Ability to read and interpret documents such as
operating and maintenance instructions and procedure manuals.
Basic computer and keyboard skills; MS Office
knowledge a plus.
Ability to work in a fast-paced, high-stress
Must be extremely reliable and have excellent
time management skills.
Bilingual (English- Spanish) a plus.
Ability to stay calm when customers are stressed
Sense of Urgency
Medical, Dental, vision
Life and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid Holidays, PTO, and more.
About the company:
Grand Appliance & TV is a family-owned retailer, established 90 years ago, with locations in Illinois Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an important part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.