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Front Desk Agent
Oldham Goodwin Payroll LLC
Job Location: Houston, TX

Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Front desk agents make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities to our guests. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special request when necessary for our guests.



Exhibits strong customer service skills, including multi-tasking

Maintains a high level of customer service and decorum with all guests

Open availability as shifts will be a mix of 7am-3pm and 3pm-11pm shifts depending upon availability

Is a problem solver

Open to cross-training and assisting in other departments as necessary

Specific duties include, but are not limited to the following:

Provide the highest quality of service to the customer at all times

Displays the ability to learn the Marriott FOSSE PMS system and other proprietary systems

Check guests in and out in an efficient and friendly manner

Promptly, effectively, and empathetically assist with guest requests and complaints

Be very knowledgeable of Marriott Rewards program and promotions

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies

Be knowledgeable of the local area, including: shopping, entertainment, and dining

Take reservation requests efficiently

Block rooms and handle special requests

Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures


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