The Program Manager is the first point of contact for all Program Staff and their primary responsibility is to ensure the continued smooth operation of the constituent parts of the program as it relates to house operations, program policies and procedures, client control and supervision, compliance activities, as well as accounting for the proper training of staff in regards to their duties at the residences and other applicable sites.
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Willing to work one of three shifts for 24-hour coverage.
Possess valid drivers license
CPR/First Aid Certification
Current T.B. clearance
Physical Requirements: Ability to lift 20 lbs.
Must be able to pass a federal DOJ background check (livescan.)
The Program Supervisor will be responsible for all the following, and additional duties may be removed or assigned as needed. These include but are limited to:
Effectively schedule up to 25 staff on 24 hour shift schedules. Able to adapt to various employees' schedules and arrange for reliable coverage at all times.
Proficiently navigate our Time Management system for payroll, approving/denying staff overtime and minimizing the organizations payroll liability through efficient monitoring.
Strong grasp of the fundamentals of the A Mission for Michael Program. Able to execute the mission statement of the organization.
Ensure the delivery of quality group facilitation by the program staff.
Strong skills in conflict resolution between clients, high proficiency in the ability to ACA block, deescalate tense situations, and awareness/sensitivity to clients that are at times actively psychotic.
Train new program staff and orient them towards their required duties
Conduct Safety Surveillance Tours of the houses, monitor the status of each house's Infection Control practices, and conduct regular inspection of the premises at your designated sites.
Manage the logistical needs of your cohort, ensuring all clients get to appointments on time, that drives are scheduled, and act as the primary point of contact between your cohort and the organization as a whole.
Participation and collaboration in leadership meetings among other house cohorts and division quality management related projects.
Assist in monitoring and making sure the houses have adequate supplies and inventory.
Ensure that information in passdowns and communication from the house are accurate and provide a reliable account of the activities occurring therein.
Program Managers are expected to be able to work at least one weekend day, as well as be on call during off hours. General duty hours would be from 10am-6pm
Willing to work shifts alongside program staff when necessary to deal with client crises.
General knowledge of psychotropic medications and their various functions.
Computer skills and ability to navigate an EHR system.