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Contact Center Talent Lead
Fidelity Bank
Fidelity Bank
 


Job Location: Wichita, KS 67202, USA
Job Type: Full-Time
Job Details
Description

CONTACT CENTER TALENT LEAD

The candidate for this position will serve as a leader to the Contact Center and a resource to the Contact Center Talent Manager. The candidate must be comfortable utilizing new technology and possess strong communication skills. The candidate selected for this position must foster teamwork across all areas of the Bank and effectively problem solve. The candidate must maintain strict standards of confidentiality and perform duties in a manner that supports Fidelitys core values.

Requirements for the position include a high school diploma (or equivalent) (college classes in related field helpful), strong written and verbal communication skills, and the ability to demonstrate good self-control and patience in stressful situations. Minimum three years experience working with direct customer contact required and minimum one year of supervisor and/or data analysis experience preferred. The ability to work late and/or flexible hours is required.



EMPLOYEE BENEFITS
We offer our employees a comprehensive group of employee benefits. These include:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term & Long Term Disability Insurance
  • Life Insurance
  • 125 Flex Plan
  • 401K Retirement Savings Plan
  • Free Checking
  • Tuition Reimbursement
  • PTO (Paid Time Off)
  • Concierge Services
  • YMCA Memberships

HOW TO APPLY:


Fidelity Bank



 

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