Job Location: Wichita, KS 67202, USA Job Type: Full-Time
Job Details Description
CONTACT CENTER TALENT LEAD
The candidate for this position will serve as a leader to the Contact Center and a resource to the Contact Center Talent Manager. The candidate must be comfortable utilizing new technology and possess strong communication skills. The candidate selected for this position must foster teamwork across all areas of the Bank and effectively problem solve. The candidate must maintain strict standards of confidentiality and perform duties in a manner that supports Fidelitys core values.
Requirements for the position include a high school diploma (or equivalent) (college classes in related field helpful), strong written and verbal communication skills, and the ability to demonstrate good self-control and patience in stressful situations. Minimum three years experience working with direct customer contact required and minimum one year of supervisor and/or data analysis experience preferred. The ability to work late and/or flexible hours is required.
EMPLOYEE BENEFITS We offer our employees a comprehensive group of employee benefits. These include: