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Call Center Campaign Lead (Dallas)
Envision, Inc.
Envision, Inc.
 

 

 

Job Location: Dallas, TX

Working at Envision means having a job thats more than just a way to make money. It`s a job that makes a difference.

We offer team members:

  • Careers with purpose
  • Teamwork environment
  • Amazing 401K Retirement Plan
  • Medical, Dental, Vision, FSA Plans
  • 10 Paid Holidays
  • PTO & Vacation

POSITION SUMMARY

The Campaign Lead is a coach position responsible for driving daily performance on one or multiple assigned campaigns. Individual should have strong leadership skills and knowledge of process and procedures of owned campaign(s) to time manage, performance coach, develop, and minimize any escalations of its direct reports. The candidate must also be able to motivate and lead a team/campaign to meet or exceed all KPI metrics.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

  • Monitor and take calls on owned campaign(s) or any campaign directed too from Call Center Manager/Director
  • Set individual performance goals with team members and assist with achievement
  • Prepare special reports upon request
  • Conduct team calibrations as needed
  • Demonstrate creative problem-solving skills
  • Evaluate performance with key metrics
  • Study queues and track inbound and outbound calls; keep representatives aware of progress to goals, abandonment rate and other KPIs
  • Be an example of dedication and focus that leads others to excellence
  • Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding client expectations
  • Identify areas of inefficiencies and gaps while developing an action plan to minimize



Qualifications

Education: High School Diploma or GED equivalent

Experience:

  • 3+ years customer service experience; Call Center experience preferred.

Knowledge/Skills:

  • Excellent communication skills written and verbal
  • Computer and data entry skills
  • Proficient in Microsoft Office- specifically Excel, PowerPoint, Word
  • Detail-oriented
  • Ability to work a full-time shift with flexibility of availability until 7pm, Monday- Friday.
  • Dependable transportation and punctual attendance.

VISION REQUIREMENTS INCLUDE

Can be performed with or without assistive technology:

X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.

___ Required to perform activities such as: operating machinery and/or power tools at or within arms reach; performing non-repetitive tasks such as carpentry work or repairing machinery.

___ Required to review/inspect own assigned work, the work of others, or facilities or structures.

Requires normal (or corrected to normal) vision/acuity:

___ Required to operate motor vehicles and/or heavy equipment such as forklifts.

COMMENTS

Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job. It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.



How to Apply:


 

Envision, Inc.



Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job.  It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.

 
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