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Clinic Office Manager
Envision, Inc.
Envision, Inc.
 

 

 

Job Location: Wichita, KS

POSITION SUMMARY

The Clinic Office Manager is responsible for the supervision of the daily non-clinical operations of the Envision Vision Rehabilitation Clinic environment. The Clinic Office Manager works under the direction of the Director of Rehabilitation Services to coordinate patient flow within the clinic and functions as a liaison for the clinic staff and the Director of Rehabilitation Services & Support Programs.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

  • Manage daily operations of the clinic while maintaining a professional workplace
  • Provide assistance as directed by the Director Rehabilitation Clinic in all areas of office flow
  • Promote excellent customer service throughout clinic and all levels of staff
  • Greet and check-in patients for appointments
  • Set appointments for all service providers as directed by the Director Rehabilitation Clinic
  • Send reminder cards and make reminder phone calls to scheduled patients
  • Maintain patient referrals and authorizations
  • Monitor triage calls for the Director and vision rehabilitation professionals
  • Facilitate calls for medical information from doctors offices
  • Perform calls to insurance companies for required authorizations / verifications
  • Maintain total complete confidentiality of medical and financial data
  • Create and update patients electronic medical records
  • Maintain medical records room, including retrieving old records and scanning into electronic medical record for returning patients upcoming appointments
  • Verify and enter patient charges, when applicable, into practice management software
  • Partner with the Revenue Cycle Manager to balance daily & monthly reconciliation
  • File and mail letters out to patients and referring providers
  • Responsible for security of EMR system and fax/server activities
  • Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent reoccurrences
  • Assist the Director in identifying, developing, implementing, and maintaining clinic procedures, policies, and process improvements
  • Coordinate logistics for internal and external tours
  • Assist the Director with grant balancing and monthly/quarterly reports & billing
  • Oversee & manage inventory and resale transactions for the clinics Everyday Store
  • Assist with special projects as needed; flexibility to perform other duties as assigned



Qualifications

JOB REQUIREMENTS INCLUDE

Education:

  • Bachelors Degree in Business Administration, Health Care Administration or related field required.

Experience:

  • Minimum of 3-5 years in medical office setting required; experience in an ophthalmology/optometrists office preferred; experience working with disability populations helpful.
  • Minimum of 1-3 years in a supervisory or management position
  • Experience with Electronic Medical Records (EMR) or optometric practice management system; Knowledge of CompuLink Advantage a plus
  • Previous retail experience a plus

Knowledge/Skills:

  • High proficiency in Microsoft Suite (Word, Excel and Outlook)
  • Basic accounting knowledge and general ledger understanding
  • Knowledge of regulations related to Medicare, Medicaid, and private insurance
  • Working knowledge of HIPAA confidentiality and privacy policies
  • Ability to communicate effectively and professionally with clinicians, patients, patients family members, clinic staff, administration, insurance payers, referring physician offices and the general public
  • Strong customer service skills
  • Self-starter with ability to multi-task in a fast pace clinic environment & take ownership of job duties
  • Knowledge of maintaining supplies and equipment for the medical setting
  • Skilled in medical database and electronic medical records for Medicare reporting and third party billing
  • Excellent organizational skills and attention to detail; position requires prioritizing tasks and working independently

Licenses/Certifications: NA

SUPERVISORY RESPONSIBILITIES

Total Number of Employees Directly Supervising: 0

Number of Subordinate Supervisors Reporting to Position: 0

VISION REQUIREMENTS INCLUDE (check one)

Can be performed with or without assistive technology:

X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.

___ Required to perform activities such as: operating machinery and/or power tools at or within arms reach; performing non-repetitive tasks such as carpentry work or repairing machinery.

___ Required to review/inspect own assigned work, the work of others, or facilities or structures.

Requires normal (or corrected to normal) vision/acuity:

___ Required to operate motor vehicles and/or heavy equipment such as forklifts.

COMMENTS

Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job. It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.



How to Apply:


 

Envision, Inc.



Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job.  It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.

 
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