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Customer Service Representative
Envision, Inc.
Envision, Inc.
 

 

 


POSITION SUMMARY

Responsible for providing a wide range of customer service duties to many different customer groups. Interacts with other departments and promote a team atmosphere in order to ensure Envision is taking care of our customers needs and requirements.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

  • Provide exceptional customer service by responding efficiently, accurately and courteously to all customer transactions.
  • Represent Envision in a professional and positive manner in all direct interactions and email correspondence with customers.
  • Responsible for processing a large quantity of data entry work. Accurately process incoming orders received by e-mail, telephone, fax, mail, or walk-in customers.
  • Handle a high volume of customer phone calls. Provide customer service by taking orders, quote pricing and availability, and provide status on pending orders, along with ship dates and pro numbers as needed.
  • Maintain electronic files of customer POs and processed sales orders.
  • Update and maintain customer customer/contact/address data base files.
  • Become familiar with all customer purchasing channels and Envisions pricing structure. Be able to quickly differentiate between customer groups in order to provide accurate information during customer interactions.
  • Become a subject matter expert by maintaining current and comprehensive knowledge of products and researching, when appropriate, to offer solutions to customer`s inquiries.
  • Confers with production, shipping, and warehouse to expedite orders.
  • Obtain customer feedback whenever possible and present ideas to team on how to improve existing product and procedures.
  • Flexibility to support other initiatives as needed from time to time to include volunteering to support Envision sponsored events.
  • Other duties may be assigned.



Qualifications

JOB REQUIREMENTS INCLUDE

Education:

  • High school diploma or general education degree (GED); or one to three years of related experience.

Experience:

  • 1-3 years previous customer service related experience preferred.

Knowledge/Skills:

  • Excellent customer service skills, including written and oral communication abilities.
  • Excellent interpersonal skills while interacting with staff, colleagues, and cross-functional teams as well as third parties.
  • Must be familiar with current software packages such as Microsoft Outlook, Word, and Excel.
  • Microsoft AX experience a plus, experience and/or training, or equivalent combination of education and experience.
  • Demonstrated ability to use assistive technologies as needed to support normal job functions
  • Must possess good organizational skills, attention to detail and the ability to prioritize multiple tasks.
  • Must be familiar with all product lines and customer base.
  • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Licenses/Certifications:

SUPERVISORY RESPONSIBILITIES

Total Number of Employees Directly Supervising: 0

Number of Subordinate Supervisors Reporting to Position: 0

VISION REQUIREMENTS INCLUDE (check one)

Can be performed with or without assistive technology:

X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.

___ Required to perform activities such as: operating machinery and/or power tools at or within arms reach; performing non-repetitive tasks such as carpentry work or repairing machinery.

___ Required to review/inspect own assigned work, the work of others, or facilities or structures.

Requires normal (or corrected to normal) vision/acuity:

___ Required to operate motor vehicles and/or heavy equipment such as forklifts.

COMMENTS

Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job. It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.



How to Apply:


 

Envision, Inc.



Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job.  It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.

 
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