Job Details
Description
Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD!
The Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with specialists for quotes and inquiries, and following up with customers after the sale. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Associate`s or Bachelor`s degree preferred.
RESPONSIBILITIES:
- Providing support to both internal and external customers
- Responding to email and phone inquiries
- Accounts receivable functions
- Manage customer invoicing
- Assist with special projects as needed
COMPETENCIES:
- Excellent customer service skills and positive attitude
- Effective communication skills; must be a good active listener
- Strong problem-solving and critical- thinking skills
- Strong ability to handle challenges
- Strong attention to detail
- Ability to work in a fast-paced environment
- Strong computer skills; Microsoft Office, Google Applications, and other software programs
The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)
Qualifications
Skills
Behaviors
Preferred
Leader: Inspires teammates to follow them
Dedicated: Devoted to a task or purpose with loyalty or integrity
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better.
Preferred
Associates or better.
Bachelors or better.
Experience
Preferred
2-3 years: Customer Service/ Administrative Experience
Licenses & Certifications
HOW TO APPLY:
The Dixon Group
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Disclaimer: Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.
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