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Customer Service Representative - Customer Service
The Dixon Group
The Dixon Group
Job Location: Winchester, VA 22602, USA
Job Type: Full Time
Department: Customer Service
Requisition Number: CUSTO004811
Job Details

Dixon is looking for a Customer Service Representative to join our Fire Sales Team in Winchester, VA! The Customer Service Representative team provides world-class service to both external and internal customers. You will assist customers with sales and product inquiries, handle incoming customer orders and respond to any customer problems. You will need to be able to determine the best method to resolve problems or advance opportunities to ensure customer satisfaction. Must be able to work in a team environment and have excellent communication skills.

  • Provide support to both internal and external customers
  • Respond to email and phone inquiries from customers and peers
  • Process customer orders via, email, phone and by fax
  • Generate quotes for standard and special products
  • Follow-up on outstanding quotes and inquiries
  • Assist with special projects and Fire Division marketing programs

  • Excellent customer service skills and positive attitude
  • Effective communication skills; must be a good active listener
  • Strong problem-solving and critical- thinking skills
  • Strong ability to handle challenges
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Strong computer skills; Microsoft Office, Google Applications, and other software programs
The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The Dixon Group is an equal opportunity employer. It is the Company`s policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship.





Leader: Inspires teammates to follow them

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause



Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



High School or better.


Associates or better.



1-3 years: Manufacturing background / knowledge

1-2 years: Hands on use of order entry and customer service programs

1-3 years: Customer Service / Administrative / Marketing

Licenses & Certifications


The Dixon Group

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.


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