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Customer Service Representative II - Customer Service
Dixon Valve & Coupling Company
Dixon Valve & Coupling Company
 
Job Location: Dallas, NC 28034, USA
Job Type: Full Time
Department: Customer Service
Requisition Number: CUSTO004080
Job Details
Description

Dixon is looking for a Customer Service Representative to join it`s team in Dallas, NC. 2-5 years of customer service or inside sales (call center, retail services, B2B) preferred. This position provides superior customer service to both external and internal customers. In this position you will respond to customer`s inquiries or complaints regarding our products/services, determine best method to resolve complex customer problems, coordinate information to resolve problems, let customer know resolution of the problem and follow up to ensure the customer is satisfied. The CSR will also make periodic calls to existing customers to determine satisfaction with our organization, products or services. This person will also provide guidance and training to lower level representatives.

Responsibilities:
  • Respond to customer inquiries via email, phone and internal systems
  • Manage key accounts, coordinate orders and product shipments
  • Support regional and territory sales managers
  • Data entry and reporting
  • Organize and assist with training events
  • Provide additional support with projects

Competencies:
  • Strong organization skills and ability to multi-task
  • Excellent written and oral communication skills
  • Strong computer skills; Microsoft Office applications
  • Strong sense of professionalism, customer service skills and work ethic
  • Strong mechanical aptitude


Qualifications

Skills



Behaviors


Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Motivations


Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education



Experience



Licenses & Certifications





HOW TO APPLY:



Dixon Valve & Coupling Company

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.

 

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