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Customer Service Representative - Dixon Specialty Products
Dixon Valve & Coupling Company
Dixon Valve & Coupling Company
 
Job Location: Chestertown, Maryland
Job Type: Full Time
Department: Customer Service
Requisition Number: CUSTO003953

Description
Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD!

 

The Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with resource groups to answer inquiries and generate quotes, and following up with customers throughout the sales process.  Additional responsibilities include interacting with vendors, working closely with outside sales team and production team, file maintenance, and various special projects as needed. This role is required to interact between any combination of engineering, manufacturing, supply chain, outside sales, distributors and end users throughout the product sales cycle. Previous customer service or administrative experience and or previous manufacturing experience with strong organizational skills preferred. A strong mechanical or technical aptitude would be an asset. Associate's or Bachelor's degree preferred.

 

RESPONSIBILITIES:  

Providing support to both internal and external customers
Answer and respond to incoming email and phone requests
Provide technical support for DSP responsible products to customers, as well as general customer service group
Generate quotes and orders for special or made to order products
Assist with special projects as needed

 

COMPETENCIES:  

Excellent customer service skills and positive attitude
Effective communication skills; must be a good active listener
Strong problem-solving and critical- thinking skills
Mechanical or technical aptitude is a plus
Strong ability to handle challenges
Strong attention to detail
Ability to work in a fast-paced environment
Strong computer skills; Microsoft Office, Google Applications, and other software programs
 

Qualifications

 

Behaviors
Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

 

Motivations
Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

 

Education
Required

High School or better.

 

Preferred

Associates or better.

 

Experience
Preferred

1-3 years: Manufacturing, maintenance or mechanical
2-3 years: Customer Service/ Administrative



HOW TO APPLY:



Dixon Valve & Coupling Company

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.

 
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