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Contract Review Specialist - Customer Service
Dixon Valve & Coupling Company
Dixon Valve & Coupling Company
 


Job Location: Stevensville, Maryland
Job Type: Full Time
Department: Customer Service
Job Details
Description

Hydrasearch is looking for a contract review specialist to review incoming orders from our Government/DOD customers. This position reviews operations on a variety of purchased and/or manufactured materials, hardware, assemblies and syst ems; and manufacturing processes using drawings, military specifications, process specificat ion s and contractual requirements as well as internal ISO 9001procedures that are applicable. Manufacturing planning software such as MRP, ERP, or SAP experience is required. Recommend design changes and other corrective actions and customer requests, working with Eng ine ering to adhere to cont ractual and drawing requirements. Interface with manufacturing operations and engineering personnel to improve processes and documentation issues.

RESPONSIBILITIES:
  • Providing support to both internal and external customers
  • Responding to email and phone inquiries
  • Resolving product or service issues with customers
  • Assist with special projects as needed
  •  

COMPETENCIES:
  • Ability to communicate effectively
  • Ability to maintain calm under pressure
  • Take pleasure in new tasks
  • Ability to source work without direction
  • Ability to resolve customer inquires efficiently
  • Strong ability to handle challenges and multitask
  • Excellent customer service skills and positive attitude
  • Strong attention to detail
  • Self-starter
  • Confidence in decision making
  • Ability to work in a fast-paced environment
  • Strong computer skills; Microsoft Office and various software programs
  • Comfortable with accessing various ERP systems


Qualifications

Skills



Behaviors


Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Motivations


Preferred

Job Security: Inspired to perform well by the knowledge that your job is safe

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

Required

Associates or better.


Preferred

Bachelors or better.

Experience

Required

2-3 years: Contract Reviewing

2-3 years: Government Contracting


Preferred

Proven computer experience with an ERP system

Licenses & Certifications



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



HOW TO APPLY:



Dixon Valve & Coupling Company

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.

 
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