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INFORMATION SPECIALIST (GREENLINK)
City of Greenville
City of Greenville
 

 

 

Job Location: Greenville, SC
Job Type: Full Time
Department: PUBLIC TRANSPORTATION
INFORMATION SPECIALIST (GREENLINK) - 0622 Salary

$33,841.60 - $49,920.00 Annually


Location

100 W. McBee Street - Greenville, SC



Job Type

Full Time


Department

PUBLIC TRANSPORTATION



Job Number

00784


Division

TRANSIT OPERATIONS








Brief Description

Job Summary

Under regular direction and in compliance with standard operating procedures and policies, provides exceptional customer service to the general public in selling bus passes, answering questions about routes, providing general information, and sharing service updates as they occur. Utilizes Automated Vehicle Location (AVL) and other technology to track vehicles at all times and shares this information with the public when necessary. Reconciles end-of- day transactions. Counts daily fares (cash and coins) from buses. Records all ticket sales and enters data into the appropriate forms for analysis. Performs a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, and typing. Actively participates in the reporting of safety issues or concerns that are observed during the course of essential job functions.



Job Duties

Essential Functions
% of Time

  • Provide Customer Support: Provide a variety of Greenlink information to passengers, the general public, and other agencies. Provide quality customer service and respond to public inquiries and requests in a courteous and professional manner. Sell bus passes and record all transactions of ticket sales. Collect cash for passes and fare cards. Log and maintain lost and found items. Take customer complaints to be investigated by Transit Shift Supervisor. Utilize AVL system to provide customer information. Work the front office to greet guests. Utilize multi-line phone system, answer phone calls in a courteous manner, and route to appropriate staff. When assigned to paratransit operations, take appointments and schedule rides for paratransit clients.
65%
  • Provide Administrative Support: Perform opening procedures for the Transit Center daily. Report operational problems and incidents to supervisor; make recommendations and propose solutions to problems. Ensure all routes are logged into their correct run and trip in the AVL Tracking system. Reconcile end-of-day transactions. Count daily fares (cash and coins) from buses. Make daily cash deposit. Create daily, weekly, and monthly reports for ticket sales. Aid management as needed with clerical duties. Perform a wide variety of clerical duties including receiving and sorting mail, data entry and typing. Document safety issues or concerns directly observed or reported by front-line employees or the general public. Maintain inventory of supplies and notify management when supplies are needed. Manage Greenlink Reduced Fare Card ID program.
25%
  • Provide Dispatch Services: Provide public transit dispatching for fixed route and paratransit services. Monitor two-way radio traffic and respond accordingly. Coordinate with other supervisor to authorize and communicate route changes due to inclement weather, unsafe conditions, road constructions, accidents, and other unique situations. Instruct drivers concerning directions and detours. Contact and coordinate with law enforcement and emergency services when needed. Coordinate with maintenance when replacement vehicles or drivers are needed due to accidents, breakdowns, or other emergencies. Monitor and record all missed trips. Monitor and record all road calls. Support management in the implementation and continuous improvement of Safety Management System processes and activities.
10%


Perform other duties as assigned.



Qualifications

Job Requirements

  • High school diploma or equivalent.

  • Over one year of experience in transit operations, dispatch, customer service, or a related field.

  • Working knowledge of transit dispatch procedures. Ability to accurately collect cash transactions, make change, and reconcile money. Knowledge of Computer Aided Dispatch (CAD) and Auto Vehicle Location (AVL) technology. Working knowledge of Greenville County roads and routes.



Driver`s License Requirements
  • Valid South Carolina Class D Driver`s License.



Performance Requirements
Knowledge of:
  • Proper public contact and telephone etiquette.

  • Proper two-way radio communication.

  • Greenlinks standard operating and emergency response procedures.

  • High level customer service and de-escalation techniques.

  • Mobile Data Terminal (MDT), Automatic Vehicle Locator (AVL) system, paratransit scheduling, and fare collection systems.

  • Computer operations sufficient to enter, retrieve, and interpret operational data.

  • Basic Americans with Disabilities Act (ADA) requirements for fixed route and paratransit services.



Ability to:
  • Communicate basic information to internal and external customers in a respectful and knowledgeable manner.

  • Utilize a variety of communication and interpersonal skills to interact successfully with people at a number of levels inside and outside the organization.

  • Perform job duties under stressful conditions, react appropriately using good judgment, and effectively prioritize simultaneous demands.

  • Handle multiple tasks to receive and communicate information to and from several sources ensuring operational activities are dispatched and monitored in a timely manner.

  • Schedule and coordinate complex vehicle and passenger arrangements including transfers, route deviations, vehicle swaps, and other logistical needs.

  • Utilize Intelligent Transit System (ITS) to track vehicles, ensure all routes are logged in correctly, monitor Electric vehicle performance, fleet condition, and on-time performance.

  • Identify and report safety issues as well as trouble-shoot basic technological and operational problems.

  • Work a flexible schedule that includes nights, weekends, holidays, working split shifts, and a reasonable amount of overtime.

  • Function in a work environment with moderate noise level from several sources creating constant activity.

  • Coordinate response activities during emergency events with internal staff and external public service agencies.

  • Anticipate, identify, and correct operational or logistical deficiencies to ensure uninterrupted service for customers.

  • Process ticket sales, make change, process, and account for monies and receipts by making basic mathematical calculations.

  • Write reports, prepare business letters, summarize meeting minutes, and compose emails in a clear and professional manner.

  • Complete detailed reports of operational activities using various computer applications.

  • Operate general office equipment to include scanner, calculator, printer, copier, telephone, and computer with Microsoft Office Suite.

  • Utilize specialized software and equipment to include Computer Aided Dispatch (CAD), Automated Vehicle Locator (AVL), paratransit scheduling system, dispatch equipment, radio/communications equipment, two-way radios, multi-line phone system, appropriate cell phone usage, and farebox.



Working Conditions

Working Conditions

Primary Work Location: Office environment - GTA Terminal.



Protective Equipment Required: Safety vest.



Environmental/Health and Safety Factors:
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity. Constant exposure to electrical hazards, communicable disease, and physical danger or abuse.



Physical Demands:
Continuously requires fine dexterity, reaching, handling, vision, foot controls, crouching, hearing, twisting, and talking. Frequently requires standing, walking, lifting, carrying, sitting, kneeling, climbing, and bending. Occasionally requires crawling and pushing/pulling. Medium strength demands include exerting 10-25 pounds frequently or up to 10 pounds constantly.



Mental Demands:
Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires emergency situations and irregular schedule/overtime.



Americans with Disabilities Act Compliance
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.



Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.




The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.

HEALTH INSURANCE

The City offers the following health insurance options to eligible employees:

  • Medical
  • Dental
  • Vision
  • Basic Term Life
  • Employee Supplemental Life
  • Spouse Term Life
  • Child Term Life
  • Short Term Disability (STD)
  • Long Term Disability (LTD)
  • Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
All health insurance coverage is effective the first of the month following the employees hire date except for LTD which is effective the 91st day following date of hire.

LEAVE & HOLIDAY BENEFITS
  • General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
  • The City of Greenville observes 11 paid holidays.
RETIREMENT BENEFITS
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.

AWARDS & RECOGNITION
  • Employee Recognition & Awards Program (ER&A)
  • Employee Service Awards
  • Longevity Bonus
OTHER BENEFITS & OPPORTUNITIES
  • Worker`s Compensation
  • Deferred Compensation
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)


Agency
City of Greenville (SC)

Address
206 S. Main St

Greenville, South Carolina, 29601

Phone
864-467-4530

Website
https://jobs.greenvillesc.gov





 

How To Apply:

 

Please fill out our Online Application by clicking the Apply button below:



 

Our office hours are 8:00 am-5:00 pm Monday - Friday.

The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.

 

 
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