GUEST SERVICES ASSISTANT SUPERVISOR - 0422 Salary
$33,841.60 - $49,920.00 Annually
150 Cleveland Park Drive - Greenville, SC
PARKS, RECREATION & TOURISM (PRT)
- Brief Description
Under regular direction and in compliance with standard operating procedures and policies, assists in the oversight of the Greenville Zoo guest services operations to include admissions booth, gift shop, and concessions. Maintains inventories of gift merchandise, food items, and work-related supplies. As assigned on a rotating basis, functions in the role of ticket booth attendant, gift shop attendant, and concession attendant. Provides outstanding customer service to Zoo patrons by answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalates complex issues as needed. Operates cash register and receives payment from customers in cash or credit card; accurately counts and provides change when applicable. Performs shift opening and closing duties including, balancing cash register, taking inventory, and restocking supplies. Cleans sterilizes and maintains assigned areas of operation in compliance with the City of Greenville and the Department of Health & Environmental Control (DHEC) policies/procedures and regulations. Assists with special projects and events as assigned. Maintains and implements Zoo safety protocols and procedures as required. Attends Zoo and City training as needed to maintain a current knowledge base regarding Zoo/City safety.
- Job Duties
Oversee Daily Guest Services Operations as Assigned: Enter all merchandise into the point of sale database for pricing and accuracy. Assist with maintaining food concession to comply with SCDHEC regulations. Promote the importance of and ensure staff compliance with National Restaurant Association, ServSafe certification protocols. Assists with ordering food inventory. Place and pick up orders for concession items, various food and cleaning items for keepers, maintenance, and education. Assists with monitoring, maintaining, and collecting revenues from drink vending machines and other concessions machines. Monitor lines at the entrance and adjust personnel accordingly. Promote a safe environment for guests; address guest incidents, accidents, and injuries, and document those according to operating procedures and policies. Assist with a physical inventory biannually. 30%
Perform Customer Service: Fill in, including performing all associated duties, at concessions, gift shop, and/or ticket booth as needed. In the assigned area (ticket booth, gift shop, or concessions) provide excellent customer service by greeting patrons, answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalate complex issues as needed. Answer questions and resolve issues or complaints from Zoo visitors and members. Perform shift opening and closing duties including, balancing cash register, taking inventory, and restocking supplies as needed. Operate cash register and receive payments from Zoo patrons in cash or credit card; accurately count and provide change when applicable. When assigned to the ticket booth, sell and collect tickets for the Zoo. When assigned to the gift shop, sell merchandise to customers in person and via phone sales; restock, arrange, and straighten displays, process incoming shipments of products; package and ship orders as needed; conduct inventory. When assigned to concessions stand, prepare and serve food and beverages in accordance with City and DHEC policies and safety regulations; bus and sanitize the tables and dining area of the concession stand regularly; operate and maintain food and drink machines. 30%
Assist in the Supervision of Guest Services Staff: Assume supervisory responsibility for guest services operations in the absence of the Guest Services Supervisor. Assign staff to the admissions booth, gift shop, and concessions. Monitor the performance of Guest Services Attendants. Provide necessary direction and support to ensure effective and efficient service delivery. Facilitate the resolution of employee concerns and problems. Interpret and provide guidance on Zoo policies and procedures. Ensure that city and department policies as well as applicable law and ordinances are consistently enforced. In the absence of the Guest Services Supervisor, use the chain of command to address any personnel matters and assist with documentation. Ensure a safe workplace; documenting and reporting any workplace injuries. As directed ensure accurate timekeeping prior to authorizing timesheets in timekeeping software. 20%
Maintain Cleanliness: Maintain cleanliness of assigned area according to department and DHEC policies and regulations. Clean and sanitize utensils, countertops, and all food prep areas and machinery using DHEC required cleaning agents which include bleach products. Wash hands frequently throughout each shift. Remove expired/unusable perishable items from refrigerators, freezers and other storage areas daily. Ensure clutter-free/safe walkways for patrons by sweeping and mopping each assigned area daily. Maintain clean and attractive seating around the concession area by removing all trash and cleaning trash receptacles as needed, daily. 20%
Assist with Special Events and Rentals: Collaborate on setup, operation, and supervision of special events and Zoo facility rentals, and assign resources from within the department as needed. 10%
Perform other duties as assigned.
High school diploma or equivalent.
Over one year of experience in a food or retail operation.
National Restaurant Association, ServSafe Food Handler certification within three months of hire.
First Aid, Child and Adult CPR, and AED certification within one year of hire.
Previous zoo or attraction experience.
Driver`s License Requirements
Valid South Carolina Class D Driver`s License.
Admission systems and processes.
Pertinent federal, state, and local regulations regarding food service operations.
Merchandising, inventory controls, and presentation.
Basic principles of supervision and performance management.
Customer service methods, techniques, and objectives.
Provide backup supervision, training, and work direction as directed.
Prepare employee work schedules to meet staffing/operations needs.
Respond to and resolve difficult customer inquiries and complaints, and advise visitors on policies, procedures & regulations.
Utilize a variety of communication and interpersonal skills to interact successfully with people at a number of levels inside and/or outside the organization.
Maintain contact with vendors, assuring proper inventory is kept on hand at all times.
Conduct periodic physical inventory and ensure accurate records.
Maintain accurate merchandise inventory and pricing within point of sale database.
Maintain food concession to comply with SCDHEC regulations.
Practice principles and processes for providing customer and personal services including a desire to help customers regardless of their circumstance.
Work independently and make decisions and resolve operational issues within limits of authority.
Prioritize workload, manage time efficiently, meet deadlines, and complete assignments in a timely manner.
Work cooperatively with other team members in order to achieve results.
Read, comprehend, and apply knowledge of laws, ordinances, rules, regulations and procedures as they relate to City programs and events.
Write reports and emails using the proper format, punctuation, spelling, and grammar, using all parts of speech.
Accurately make change, process, and account for monies and receipts by making basic mathematical calculations.
Utilize specialized point of sale, inventory management, and ticketing system(s) as well as associated equipment.
Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
Operate radio, vehicle, various concession machines, and basic hand tools (screwdriver, box cutter, hammer, broom, mop, etc.).
- Working Conditions
Working ConditionsPrimary Work Location: Office environment, ticket booth, concessions, and gift shop.
Protective Equipment Required: Sanitary gloves, aprons, and hand mittens/pot holders. Designated PPEs for specific areas and activities within the Zoo.
Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to wetness and/or humidity and respiratory hazards. Seasonal exposure to extreme temperatures. Daily exposure to chemical hazards from cleaning disinfectants.
Physical Demands: Continuously requires standing, walking, using vision and hearing, and talking. Frequently requires fine dexterity, lifting, carrying, handling, twisting, and bending. Occasionally requires sitting, reaching, kneeling, pushing/pulling, climbing, using foot controls, balancing, and crouching. Medium strength demands include exerting up to 10 pounds constantly, up to 20 pounds frequently, and 20-50 pounds occasionally.
Mental Demands: Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, and noisy/distracting environment. Occasionally requires irregular schedule/overtime and tedious or exacting work.
Americans with Disabilities Act Compliance
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.
The City offers the following health insurance options to eligible employees:
All health insurance coverage is effective the first of the month following the employees hire date except for LTD which is effective the 91st day following date of hire.
- Basic Term Life
- Employee Supplemental Life
- Spouse Term Life
- Child Term Life
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
LEAVE & HOLIDAY BENEFITS
- General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
- The City of Greenville observes 11 paid holidays.
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.
AWARDS & RECOGNITION
OTHER BENEFITS & OPPORTUNITIES
- Employee Recognition & Awards Program (ER&A)
- Employee Service Awards
- Longevity Bonus
- Worker`s Compensation
- Deferred Compensation
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- City of Greenville (SC)
- 206 S. Main St
Greenville, South Carolina, 29601
How To Apply:
Please fill out our Online Application by clicking the Apply button below:
Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.