COMMUNICATIONS SPECIALIST I - 1121 Salary
$36,046.40 - $53,164.80 Annually
4 McGee Street - Greenville, SC
- Brief Description
Under regular direction and in compliance with standard operating procedures and policies, answers and processes 911 and non-emergency calls from the public. Processes calls from officers, other departments, and agencies. Dispatches Police, Fire, and Forensic field response units to calls for service. Performs the duties and functions for the SLED/FBI National Crime Information Center (NCIC) computer access. Monitors the weather and emergency alerts to notify Commanders, key leaders of the City, and citizens of hazards or emergency conditions as needed. Effectively responds to and deescalates telephone calls from distraught callers. Enters police, fire, animal control, and forensic calls for service into the Computer Aided Dispatch system. Forwards calls to appropriate agencies if the situation is not handled by this jurisdiction. Notifies external support agencies as needed to facilitate needs of the public and first responders. Dispatches the appropriate number of officers to calls for services and maintain an accurate and up-to-date record of officers activities and actions. Enters wanted persons, stolen vehicles, missing person, and stolen tags to the NCIC national databases. Completes administrative tasks related to NCIC functions (i.e., detainer paperwork). Manages multiple administrative duties, including Community Care calls, towed vehicle entry, towed vehicle NCIC checks, and key holder data entry into the CAD for local businesses and residences. Completes necessary paperwork, logs, scans, and e-mails. Monitors the Community Care notices to respond appropriately.
- Job Duties
Answer Emergency and Non-Emergency Phone Calls: Answer 911 lines, non-emergency lines, and ring down phones in Communications Center and process requests and information from all. Multi-task and enter calls into computer system while on phone with callers. Problem solve to determine which public agency would be best resolution to problem encountered by public and first responders. Talk to callers using specific techniques to gather information from hysterical, angry, and complacent callers. Act as a resource for field responders and to the public for situations not handled by police and fire personnel. Notify Sheriffs Office, EMS, Highway Patrol, and other agencies of emergency situations that might concern them. Make calls to alarm companies, key holders, citizens, utility companies, various City departments, and other agencies as needed. Conference callers to the language line as needed and initiates TDD communications when appropriate. 35%
Dispatch Field Response Units: Dispatch police, fire, forensic, animal control and campus police calls to field response units. Maintain accurate/up-to-date record of units status and location. Multi-task by processing field requests using the telephone, Computer Aided Dispatch, and other software systems. Prioritize calls for service and dispatch according to call priority. Notify off-duty units to assist with critical calls for service. Notify others for assistance with towing vehicles, public works, sanitation, etc. Maintain records of units working off-duty assignments. Maintain an awareness of others actions and comments in the room to update field responders with pertinent information. Monitor the 3SI tracking system for local banking facilities. 35%
Perform Administrative Duties: Review incoming teletypes for relevancy to this jurisdiction. Respond or notify others as necessary to the circumstances. Enter and verify data for missing persons, wanted persons, stolen vehicles, and tags into the FBI computer system (NCIC.) Monitor the 3SI tracking system for local banking facilities. Enter towed vehicles in tow book and Access database for tracking purposes to aid in locating vehicles and maintaining records. Review the report for the Community Care calls for endangered/at-risk citizens and determine the need to enter calls for dispatch. Determine the need to activate the Critical Incident Notification System and perform additional notifications as needed. 20%
Document, Monitor, and Maintain Equipment: Document all work aspects by entering calls for service, completing forms, or entering information into various computer systems. Check all equipment at the beginning of each shift. Report equipment malfunction that require specialized attention. Repair or resolve basic equipment malfunctions to ensure continued operation of equipment. Perform a daily shutdown of computers. Maintain key holder information, cautions, and response information pertinent to locations in the CAD system. Maintain officer names and phone numbers, other agencies, and peripheral supports phone numbers in the CAD system. 10%
Perform other duties as assigned.
High school diploma or equivalent.
At least one year of experience in public safety dispatch operations to include the use of telecommunication equipment, computers, or base radios.
Completion of the City of Greenville Communication Specialist in Training Program.
Must have or obtain E911 certification, NCIC certification, APCO public safety telecommunicator certification, and APCO Fire certification within 6 months of hire.
Radio dispatching experience.
Multi-discipline dispatching experience.
Driver`s License Requirements
Valid South Carolina Class D Driver`s License.
Applicable federal, state, and local laws and regulations including those governing the security and integrity of criminal justice information.
Law enforcement codes, procedures, and practices.
Fire communication and ICS regulations.
Basic fireground processes and terms.
The practices, methods, and procedures of operating a computer-assisted dispatch (CAD) system to dispatch police vehicles in response to calls.
Methods and procedures of various operating and communications systems.
The geography of the City as well as the spelling of City streets and area names.
Techniques of questioning for both emergency and non-emergency calls.
Principles and processes for providing customer and personal services.
Learn, comprehend, and apply all City or departmental policies, practices, and procedures necessary to function effectively in the position.
Interpret and apply state and federal laws and regulations.
Deal effectively with the public and maintain cooperative relationships with fellow members of the Police Department and Fire Department.
Ability to sense a potentially dangerous situation and to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Operate a variety of computerized police information network systems.
Operate communication equipment including telephones and radios.
Handle multiple activities simultaneously while maintaining attention to detail.
Prioritize emergency situations accurately.
Apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
Independently analyze situations and quickly identity appropriate action.
Condense and organize information received over the phone and radio into readable, sensibly typed remarks in a timely manner.
Make timely and appropriate decisions under emergent circumstances based on technical standards, criteria and policies.
Remember numerous details and quickly recall essential information.
Consistently think clearly and respond quickly in a wide variety of emergency situations.
Deal effectively with people in a multi-cultural society under extremely stressful situations.
Quickly perform multiple time-sensitive tasks with a high degree of accuracy.
Articulate in a clear, concise manner, disseminating complete and accurate information in a logical and timely basis both orally and in writing.
Demonstrate adequate hearing and visual acuity to successfully perform the essential job requirements.
Work under stress relating to critical situations encountered by the public and responders and perform duties necessary to resolve problems.
Be a team player and establish good working relationships; maintain self-control under stressful circumstances.
Discern several conversations simultaneously, extract and disseminate appropriate information, prioritize actions and respond in an effective manner for emergency and non-emergency situations.
Provide effective customer service and obtains essential information from persons under emergency conditions.
Remain calm and objective; think clearly and act quickly in emergency situations.
Communicate information verbally to the general public, uniformed officers, and fire personnel clearly and effectively.
Work appropriately with confidential material and information.
Perform a variety of administrative/clerical tasks.
Read from a written list and locate information, then respond using a keyboard.
Listen to audio, locates information on a written list and responds using a keyboard.
Compare and contrast written data such as telephone numbers or addresses to determine whether the data is identical or different.
Read and listen to identifying information (such as red Ford, blue Dodge) and a short time later needs to recall that information.
Listen to and comprehend information provided orally (such as a telephone call) while accurately entering the information into a computer.
Use maps, give travel directions to others, and/or determines the best route to a specific location in an urbanized setting.
Review, classify, categorize, prioritize, and/or analyze data.
Proficiently use computers, Vesta 911 telephone system, radio equipment, public safety camera system, fax machine, hand held radio, Inform CAD, Motorola Radio systems, EAgent/NCIC software, TDD software, Revolution Alerting System, Rapid SOS 911 Location software, RapidDeploy location software, Microsoft Office Suite, Fire RMS system, Higher Ground recording system, CodeRed Emergency Notification system, VConnect/AS400/ECode5 applications, Zoom and Cisco Webex platforms, Power DMS, Quizlet, Police One LMS, scanner, and printer.
Primary Work Location: Office environment.
Environmental/Health and Safety Factors: Relatively free from unpleasant environmental conditions or hazards.
Physical Demands: Continuously requires fine dexterity, sitting, handling, vision, foot controls, hearing, twisting, and talking. Frequently requires reaching. Occasionally requires standing, walking, and climbing short flights of stairs. Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
Mental Demands: Frequently requires time pressures, emergency situations, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, noisy/distracting environment, stress, training, documenting, and multitasking.
Americans with Disabilities Act Compliance
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.
The City offers the following health insurance options to eligible employees:
All health insurance coverage is effective the first of the month following the employees hire date except for LTD which is effective the 91st day following date of hire.
- Basic Term Life
- Employee Supplemental Life
- Spouse Term Life
- Child Term Life
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
LEAVE & HOLIDAY BENEFITS
- General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
- The City of Greenville observes 11 paid holidays.
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.
AWARDS & RECOGNITION
OTHER BENEFITS & OPPORTUNITIES
- Employee Recognition & Awards Program (ER&A)
- Employee Service Awards
- Longevity Bonus
- Worker`s Compensation
- Deferred Compensation
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- City of Greenville (SC)
- 206 S. Main St
Greenville, South Carolina, 29601
How To Apply:
Please fill out our Online Application by clicking the Apply button below:
Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.