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Job Location: Greenville, SC
Job Type: Full Time
PARKS, RECREATION & TOURISM (PRT)
GUEST SERVICES ATTENDANT - 0721 Salary
$26,956.80 - $36,400.00 Annually
150 Cleveland Park Drive - Greenville, SC
PARKS, RECREATION & TOURISM (PRT)
8/6/2021 11:59 PM Eastern
- Brief Description
Brief Description of the Job
As assigned on a rotating basis, functions in the role of ticket booth attendant, gift shop attendant, and concession attendant at the City of Greenville Zoo. Provides outstanding customer service to Zoo patrons by answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalates complex issues as needed. Operates cash register and receives payment from customers in cash or credit card; accurately counts and provides change when applicable. Performs shift opening and closing duties including, balancing cash register, taking inventory and restocking supplies. Cleans, sterilizes, and maintains assigned area of operation in compliance with the City of Greenville, and the Department of Health & Environmental Control (DHEC) policies/procedures and regulations. Assists with special projects and events as assigned. Maintains and implements Zoo safety protocols and procedures as required. Attends Zoo and City training as needed to maintain current knowledge base regarding Zoo/City safety.
- Job Duties
Perform Customer Service (60%): In assigned area (ticket booth, gift shop or concessions) provide excellent customer service by greeting patrons, answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalate complex issues as needed. Perform shift opening and closing duties including, balancing cash register, taking inventory and restocking supplies as needed. Operate cash register and receive payments from Zoo patrons in cash or credit card; accurately count and provide change when applicable. When assigned to ticket booth, sell and collect tickets for the City of Greenville Zoo. When assigned to gift shop, sell merchandise to customers in person and via phone sales; restock, arrange, and straighten displays, process incoming shipments of products; package and ship orders as needed; conduct inventory. When assigned to concessions stand, prepare and serve food and beverages in accordance with City and DHEC policies and safety regulations; bus and sanitize the tables and dining area of the concession stand regularly; operate and maintain food and drink machines.
Maintain Cleanliness (20%): Maintain cleanliness of assigned area according to department and DHEC policies and regulations. Clean and sanitize utensils, countertops, and all food prep areas and machinery using DHEC required cleaning agents which include bleach products and quaternary ammonium. Wash hands frequently throughout each shift. Remove expired/unusable perishable items from refrigerators, freezers and other storage areas daily. Ensure clutter-free/safe walkways for patrons by sweeping and mopping each assigned area daily. Maintain clean and attractive seating around the concession area by removing all trash and cleaning trash receptacles as needed, daily.
Assist with Special Projects & Events (10%): Participate in and assist with special events held by the City of Greenville Zoo during regular operating hours, as well as, after hours as assigned. Set-up and break-down event areas and/or items. Gather, assemble and disseminate promotional products for and during special events.
Maintain Zoo Safety Protocols (10%): Ensure patron safety by maintaining up-to-date knowledge regarding the City of Greenville Zoo`s safety standards, policies, and procedures. Implement appropriate Zoo safety protocols and procedures, including the Greenville Zoo Animal Escape Plan, Lost Child/Adult Procedure, First Aid, and various City policies/procedures accordingly. Attend Zoo and City of Greenville trainings as needed to maintain current knowledge base regarding Zoo/City safety.
Perform other duties as assigned.
Formal Education: High school diploma or equivalent is required.
Experience: Under and including one year of experience in a customer service related position is required.
Driver`s License Required: None.
Certifications and Other Requirements: CPR Adult, CPR Child, and First Aid certification within one year of employment.
Knowledge, Skills, and Abilities
Knowledge: Work requires basic creative problem solving in the use of equipment and material, or the application of techniques and procedures. Guidelines and standards are available but independent or original thinking is required to organize and execute assigned work, refine procedures, techniques or concepts, or resolve operational problems. While processes and methods may vary, outcomes are typically predetermined. Work product primarily affects unit processes.
Reading: Basic Level: Ability to read basic communication using common two or three syllable words.
Math: Basic Level: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).
Writing: Basic Level: Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.
Machines, Tools, Equipment, and Work Aids: Calculator, telephone, ice machine, hot dog machine, popcorn machine, nacho machine, pretzel machine, and slushy machine. Computer and related software (Counterpoint SQL).
Primary Work Location: Concessions, gift shop, and/or ticket booth (Zoo grounds).
Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to wetness and/or humidity and respiratory hazards. Daily exposure to DHEC required cleaning agents which include bleach products and quaternary ammonium. Occasional exposure to chemical hazards. Rare exposure to communicable diseases.
Protective Equipment Required: Sanitary gloves and pot holders. Designated PPEs for specific areas and activities within the zoo.
Continuously requires standing, fine dexterity, walking, handling, using vision, bending, hearing, and talking. Occasionally requires lifting, carrying, sitting, reaching, kneeling, pushing/pulling, and crouching. Rarely requires crawling, climbing, and balancing. Light strength demands include exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.
Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, handwashing, and exposure to noisy/distracting environment. Occasionally requires irregular schedule/overtime and tedious or exacting work. Rarely requires emergency situations.
The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.
The City offers the following health insurance options to eligible employees:
All health insurance coverage is effective the first of the month following the employees hire date except for LTD which is effective the 91st day following date of hire.
- Basic Term Life
- Employee Supplemental Life
- Spouse Term Life
- Child Term Life
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
LEAVE & HOLIDAY BENEFITS
- General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
- The City of Greenville observes 11 paid holidays.
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.
AWARDS & RECOGNITION
OTHER BENEFITS & OPPORTUNITIES
- Employee Recognition & Awards Program (ER&A)
- Employee Service Awards
- Longevity Bonus
- Worker`s Compensation
- Deferred Compensation
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- City of Greenville (SC)
- 206 S. Main St
Greenville, South Carolina, 29601
How To Apply:
Please fill out our Online Application by clicking the Apply button below:
Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.