INFORMATION SPECIALIST (GREENLINK) - 0421 Salary
$33,841.60 - $49,920.00 Annually
100 W. McBee Street - Greenville, SC
5/7/2021 11:59 PM Eastern
- Brief Description
Brief Description of the Job
Under the direction of the Transit Dispatch Supervisor, provides exceptional customer service to the general public in selling bus passes, answering questions about routes, providing general information, and sharing service updates as they occur. Utilizes Automated Vehicle Location (AVL) and other technology to track vehicles at all times and shares this information with the public when necessary. Reconciles end-of-day transactions. Counts daily fares (cash and coins) from buses. Records all ticket sales and enters data into the appropriate forms for analysis. Performs a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, and typing. Actively participate in the reporting of safety issues or concerns that are observed during the course of essential job functions.
- Job Duties
Provide Customer Support (65%): Provide a variety of Greenlink information to passengers, the general public, and other agencies. Provide quality customer service and respond to public inquiries and requests in a courteous and professional manner. Sell bus passes and record all transactions of ticket sales. Collect cash for passes and fare cards. Log and maintain lost and found items. Take customer complaints to be investigated by Transit Shift Supervisor. Utilize AVL system to provide customer information. Work the front office to greet guests. Utilize multi-line phone system, answer phone calls in a courteous manner, and route to appropriate staff.
Provide Administrative Support (25%): Provide administrative support to Dispatch Supervisor by opening Transit Center daily. Report operational problems and incidents to supervisor; make recommendations and propose solutions to problems. Ensure all routes are logged into their correct run and trip in the AVL Tracking system. Reconcile end-of-day transactions. Count daily fares (cash and coins) from buses. Make daily cash deposit. Create daily, weekly, and monthly reports for ticket sales. Aid management as needed with clerical duties. Perform a wide variety of clerical duties including receiving and sorting mail, data entry and typing. Document safety issues or concerns directly observed or reported by front-line employees or the general public. Maintain inventory of supplies and notify management when supplies are needed. Manage Greenlink Reduced Fare Card ID program.
Provide Back-up Dispatch Services (10%): Fill in for dispatch duties when Transit Shift Supervisor is away from ticketing booth. Provide public transit dispatching for fixed route and paratransit services. Monitor two-way radio traffic and respond accordingly. Coordinate with other supervisor to authorize and communicate route changes due to inclement weather, unsafe conditions, road constructions, accidents, and other unique situations. Instruct drivers concerning directions and detours. Contact and coordinate with law enforcement and emergency services when needed. Coordinate with maintenance when replacement vehicles or drivers are needed due to accidents, breakdowns, or other emergencies. Monitor and record all missed trips. Monitor and record all road calls. Support management in the implementation and continuous improvement of Safety Management System processes and activities.
Perform other duties as assigned.
Formal Education: High school diploma or equivalent.
Experience: Over one year of experience in transit operations, dispatch, customer service, or a related field.
Driver`s License Required: Class D South Carolina license.
Certifications and Other Requirements: Working knowledge of transit dispatch procedures. Ability to accurately collect cash transactions, make change, and reconcile money. Knowledge of Computer Aided Dispatch and Auto Vehicle Location technology. Working knowledge of Greenville County roads and routes.
Knowledge, Skills, and Abilities
Knowledge: Work requires a comprehensive practical knowledge of a technical field with use of analytical judgment and decision-making. Must be able to exercise independent thinking and the ability to conceptualize and develop new or improved procedures, techniques or ideas appropriate to the work environment. Work product affects multiple projects.
Reading: Ability to read papers, periodicals, journals, manuals, and policies.
Math: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.
Writing: Ability to write reports, prepare business letters, summaries, meeting minutes, and emails using proper format, punctuation, spelling, and grammar, using all parts of speech.
Machines, Tools, Equipment, and Work Aids: Radio/communications equipment, calculators, farebox, and office equipment. Computer and related software: Microsoft Office Suite, CAD/AVL.
Primary Work Location: Ticket office.
Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to wetness and/or humidity, respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature. Constant exposure to electrical hazards, communicable disease, and physical danger or abuse.
Protective Equipment Required: Safety vest.
Continuously requires fine dexterity, reaching, handling, vision, foot controls, crouching, hearing, twisting, and talking. Frequently requires standing, walking, lifting, carrying, sitting, kneeling, climbing, and bending. Occasionally requires crawling and pushing/pulling. Medium strength demands include exerting 10-25 pounds frequently or up to 10 pounds constantly.
Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires emergency situations and irregular schedule/overtime.
How To Apply:
Please fill out our Online Application by clicking the Apply button below:
Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.