SENIOR DESKTOP & NETWORK TECHNICIAN
Specialists Group LLC, The
Specialists Group LLC, The
 

Job Location: Los Angeles, CA
Salary: Competitive Salary
SENIOR DESKTOP & NETWORK TECHNICIAN
    Web ID: LSF129080
    Classification: Desktop MaintenanceInformation TechnologyLegalMicrosoft Certified ProfessionalNetwork Technician
    City: Los Angeles
    State: California
    Local Location: Century City
    Compensation: Competitive Salary
    Education: Two years post-secondary education in computers or equivalent work experience preferred.
    Benefits: Platinum-Level Benefits Package
Summary:

SENIOR DESKTOP & NETWORK TECHNICIAN

The Sr. Desktop & Network Technician is responsible for the day-to-day activities of supporting desktop and network hardware and software functions for the end user community of global law firm. This position is primarily user problem resolution focused, requiring excellent customer service and communication skills, technical knowledge, and PC/Laptop expertise. This position also requires some network and server expertise.

Job Description:

Technical:

  • Setup and teardown of AV for meetings and coordination with CSS.
  • Configures and deploys desktop hardware and software including but not limited to laptops, printers, handheld devices.
  • Works well as part of a team on technical projects.
  • Performs miscellaneous technical support tasks and special technical projects as assigned by Information Technology Services management.
  • Troubleshoots Citrix and VPN remote access, as well as occasional work with network switches and server-based tools.
  • Maintains network switch, router, server, phones, and desktop hardware and software directly or through equipment manufacturer warranty.

Helpdesk:

  • Responds to help calls, diagnoses and resolves desktop hardware and software problems reported by end-users or through the Help Desk in a timely manner.
  • Performs rollouts and conducts end-user training of new software applications as needed.
  • Maintains departmental records in accordance with policies and procedures and submits all required paperwork and reports accurately and on time.
  • Provides effective client service and presents the firm in a positive light. Remains calm and focused in pressure situations.
  • Escalates technical issues timely and appropriately.

Training:

  • Maintains network switch, router, server, phones, and desktop hardware and software directly or through equipment manufacturer warranty.
  • Must be conversant and knowledgeable on a user level with all standard office applications.
  • Must be conversant and knowledgeable on ITS policy.
  • Stand up and one-on-one training as required.
  • Maintains specialized knowledge in the information technology area.
  • Improves users learning experience and teaches the best use of our systems.
Job Requirements:
  • Minimum five years experience in a desktop PC maintenance position, preferably in a professional services organization (legal background preferred).
  • Experience in troubleshooting and repairing DELL/Lenovo PCs and HP Laser printers in a network environment.
  • Thorough understanding of current PC operating systems, hardware configurations, and peripheral hardware.
  • Knowledge of Deltaview, iManage, Unity preferred.
  • Ability to work in confined spaces, lift up to50 pounds, and use various hand tools.
  • Strong communication organizational, training and interpersonal skills.
  • Familiarity with the Firm Standard Operating Systems and software (Win10Workstation, Office 2016, Windows2k12/2k16 server, Exchange 2013, Cisco Call Manager 11.5 etc.)
  • Experience maintaining Cisco network switches and routers, and HP servers preferred.
  • Two years post-secondary education in computers or equivalent work experience.
  • Microsoft Certified Professional preferred.



How To Apply:

Please apply online



Specialists Group LLC, The
100 N. Broadway, Suite 200
Wichita, KS 67202

 

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